Outcome and Product Lead - Senior Manager

EY is hiring an Outcome and Product Lead to guide AI-enabled ventures from problem discovery through scale and sustained business value. The role brings users, practitioners, designers, engineers, and specialists together to test ideas, measure outcomes, and prepare services for adoption and ongoing operation.

Responsibilities:

• Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value
• Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a clear window for learning
• Lead research, prototypes, and experiments that test the most important assumptions and inform investment decisions
• Align multidisciplinary partners, respect specialist approval rights, and escalate decisions beyond your authority
• Partner with Product Insights to measure outcomes, surface unintended effects, and recommend whether to continue, pivot, stop, or scale
• Prepare business and service owners to sustain adoption, support, controls, funding, and benefits after transfer

Requirements:

• Strong product judgment, with the ability to turn ambiguity into clear priorities and practical experiments
• Curiosity to challenge conventional thinking, cut through complexity, and focus effort on the highest-value opportunities
• Ability to integrate user research, operational insight, and data while communicating uncertainty honestly
• Clear communication and influence across executives, practitioners, and technical teams
• Understanding of AI-enabled products, accessibility, responsible AI, human oversight, and service reliability
• Bachelor's Degree in a relevant field of study
• 9-12+ years of relevant experience
• Ownership of a product, service, or transformation from discovery through adoption and measurable improvement
• Evidence of using research, data, and experiments to change direction and prioritize value
• Experience leading multidisciplinary teams without direct authority over every contributor
• Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts
• Experience preparing operating owners to sustain delivery, manage risk, and track benefits
• Experience redesigning end-to-end services, professional workflows, or employee experiences
• Product leadership in generative or agentic AI, automation, or knowledge products
• Experience in regulated or complex enterprise environments, including benefits realization and operational transition