Customer-to-Cash Transformation Business Analyst

Ball Corporation is hiring a Customer-to-Cash Transformation Business Analyst to help its Global Business Services organization improve end-to-end Customer to Cash processes and systems. The role analyzes processes, translates business needs into solutions, and partners with business and technical teams on implementation, testing, production support, and continuous improvement.

Responsibilities:

• Participate in production support and enhancement activities while partnering with business process owners to validate requirements and recommend ERP-related best practices
• Manage business process mapping, process re-engineering, and gap analysis to identify opportunities for process optimization
• Facilitate requirements gathering, analysis, documentation, configuration, unit testing, and user acceptance testing activities
• Serve as a functional subject matter expert for Customer to Cash capability areas and processes
• Create Business Requirements Documents (BRDs) for reports, forms, configurations, interfaces, and enhancements to enable applications, assessing impacts across upstream and downstream business processes
• Coordinate change activities, unit testing, and regression testing with integration partners
• Develop test scenarios and scripts, perform testing activities, and coordinate defect resolution through user acceptance testing
• Develop work instructions and job aids to support end-user training and adoption
• Support analytical reporting initiatives, platform enhancements, change management activities, and process improvement efforts
• Work independently while managing multiple priorities in a global environment; interacting with and influencing business partners at all levels

Requirements:

• Bachelor's degree in a related field or equivalent combination of education and relevant work experience
• Minimum of five years of job-related experience in business analysis or related discipline
• Deep understanding of Customer to Cash processes within JD Edwards, including order management, customer master data, pricing, invoicing, fulfilment, credit, and EDI-related transactions
• Strong understanding of JDE data structures, business rules, interfaces, dependencies, and process controls
• Proven ability to collaborate effectively with business stakeholders, ERP teams, integration teams, architects, developers, and support organizations to deliver complex cross-functional solutions within a matrixed organization
• Ability to facilitate knowledge transfer and translate complex technical concepts into business value
• Strong communication, consulting, and problem-solving skills across multiple organizational levels and cultures
• Strong customer-facing skills with the ability to influence and motivate internal stakeholders, external partners, and vendors
• High attention to detail and commitment to delivering quality outcomes
• Ability to effectively prioritize and execute multiple tasks and priorities in a fast-paced, global environment
• Proficiency in writing functional requirements specifications and bridging business and technical needs
• Legal authorization to work in the U.S
• We will not sponsor individuals for employment visa, now or in the future, for this job opening
• Master's degree preferred