Senior Product Designer

LMI is hiring a Senior Product Designer to support Department of Veterans Affairs digital modernization initiatives. The role leads human-centered research and product design for workflow improvement, automation, dashboards, AI-enabled experiences, and digital tool adoption, from discovery through implementation and continuous improvement.

Responsibilities:

• Lead discovery and product research to identify high-value opportunities for workflow improvement, automation, dashboards, AI-enabled capabilities, and digital tool adoption
• Plan and conduct interviews, contextual inquiry, workflow observation, concept testing, usability testing, and post-release feedback around clear research questions and decision needs
• Synthesize qualitative and quantitative evidence into user needs, pain points, opportunity areas, design principles, and prioritized recommendations
• Map current-state and future-state workflows, user journeys, service interactions, information flows, handoffs, exceptions, and workarounds across complex operational environments
• Translate validated user needs into product concepts, user flows, information architecture, wireframes, prototypes, design specifications, acceptance considerations, and backlog-ready requirements
• Design AI-enabled experiences that support transparency, user control, confidence calibration, feedback, exception handling, and appropriate human oversight
• Design usable dashboards and data-rich interfaces that help users understand status, trends, priorities, exceptions, and required actions without unnecessary cognitive burden
• Define and use product measures such as adoption, task completion, feature utilization, satisfaction, support demand, workflow time, and other relevant outcome indicators
• Triangulate research findings with product analytics, usage data, help desk trends, operational measures, training feedback, and stakeholder observations to guide prioritization
• Lead iterative prototype validation and usability testing, documenting what was learned, what changed, unresolved risks, and the evidence supporting major design decisions
• Apply Section 508, WCAG, inclusive-design, and accessibility principles throughout research, design, prototyping, testing, and handoff activities
• Partner with product, engineering, data, AI/ML, architecture, security/privacy, QA, training, change/adoption, and support teams to ensure designs are feasible, testable, supportable, and aligned to enterprise constraints
• Communicate research findings, design rationale, evidence, risks, tradeoffs, and recommendations clearly to Government stakeholders, delivery teams, and executive audiences
• Mentor designers and researchers and maintain reusable research templates, design patterns, evidence libraries, and measurement practices that strengthen team maturity and reduce repeated discovery

Requirements:

• Bachelor's degree in human-centered design, human-computer interaction, UX/product design, service design, interaction design, psychology, information science, or a related field; equivalent professional experience may be considered
• 7+ years of progressive experience in product design, UX, human-centered design, service design, user research, or related digital-product roles, including responsibility for complex enterprise or workflow-oriented products
• Portfolio demonstrating an end-to-end user-centered design process, including research-informed decisions, workflow or service understanding, iterative prototyping, usability validation, and clear design documentation
• Demonstrated experience independently planning and leading user research using interviews, contextual inquiry, observation, concept testing, usability testing, or mixed-method approaches, with strong synthesis skills
• Experience designing complex workflow, dashboard, automation, data-heavy, or decision-support products in environments where users must interpret information and take action efficiently
• Experience designing or evaluating AI-enabled products, intelligent automation, responsible AI patterns, or human-in-the-loop workflows with attention to trust, transparency, feedback, and oversight
• Experience defining or using product metrics, adoption measures, usage analytics, user feedback, or support data to evaluate product performance and guide iteration
• Ability to translate ambiguous mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable outcomes
• Strong facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder communities
• Proficiency with Figma/FigJam and working familiarity with complementary research, mapping, prototyping, collaboration, and work-management tools such as Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps
• U.S. citizenship is required
• Candidate must be able to obtain and maintain a public trust clearance
• 10+ years leading product design, service design, UX research, or human-centered transformation in complex enterprise, federal, healthcare, or other regulated environments
• Prior VA, VHA, federal health, or other Government experience involving digital modernization, workflow redesign, automation, dashboards, adoption, training, or product improvement
• Experience with AI-assisted decision support, intelligent automation, generative AI, conversational experiences, or agentic workflows and associated human-factors considerations
• Experience reducing manual burden or fragmented workflows through research-led digital product or service redesign, including service blueprints, opportunity registers, research repositories, or improvement roadmaps
• Advanced Section 508/WCAG, accessibility testing, or inclusive-design experience for users with diverse access needs and assistive technologies
• Relevant certification or advanced training such as Nielsen Norman Group UX Certification, Human Factors International CUA/CXA, UXQB CPUX, IAAP CPACC/WAS, LUMA Institute, or comparable credentials
• advanced degree preferred