Sr Product Manager (Remote)

Cisco is hiring a Senior Product Manager for its Strategic Product Engagement Team. The role leads product-led engagements with strategic enterprise customers, translates customer insights and telemetry into product actions, and connects Splunk’s product organization with go-to-market teams to improve customer outcomes and growth.

Responsibilities:

• Own the strategic product-led customer engagements. Own product-led lifecycle for a portfolio of strategic customers, aligning the level of engagement to customer value and opportunity. Actively represent the Splunk product organization to customers and their Splunk go-to-market leaders
• Be the command and control center to drive product-led outcomes. Be the vital connection between Splunk's product and Splunk go-to-market organizations. Serve as a trusted product partner in account planning related to product outcomes. Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams
• Translate insight into product action. Deeply understand how Splunk is used by your customer and be able to clearly articulate product opportunities and pain points to Product and Engineering partners
• Measure outcomes and business impact. Define and report KPIs tied to product engagement for your customer- usage, health– that informs the product organization of growth opportunities, re-platforming of existing use cases and retention risks

Requirements:

• Bachelors + 12 years of related experience, or Masters + 5 years related experience, or PhD + 1 year related experience
• 7+ years of experience in technical product management or technical customer engagement with high value enterprise customers
• Experience engaging with senior leadership at enterprise customers on technical issues
• Experience being a player/coach on the team and also be the trusted product lead to drive technical consensus on a cross functional engineering and go-to-market (sales, and customer success) team supporting complex customers
• Experience working with large data sets to identify technical blockers
• Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights
• AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications