Partner Account Sales Manager - Retail

Salesforce is hiring a Partner Account Sales Manager for Retail Enterprise within PACE. The role drives partner sales, pipeline and software consumption, develops strategic alliances, supports co-selling and partner enablement, and coordinates with internal teams to grow retail ecosystem success.

Responsibilities:

• Own and exceed revenue and partner investment targets, pipeline creation goals, and co-sell metrics within assigned Retail Enterprise partner accounts
• Actively engage with direct sales teams to identify new opportunities, co-sell, negotiate, and close deals. Collaborate closely with cross-functional teams including Alliances, Marketing, Product, and Customer Success
• Drive joint GTM motions with Hyperscalers, regional partners, and specialized retail tech ecosystem partners
• Actively contribute to a positive, collaborative, and inclusive culture at PACE. Drive open communication, psychological safety, and mutual accountability across internal and partner-facing teams
• Cultivate strong, trusted relationships with partner account executives, practice leads, and technical representatives to keep PACE top-of-mind
• Leverage domain knowledge of omnichannel retail, supply chain/logistics, e-commerce platforms, POS systems, and store operations to align partner solutions with end-client needs
• Track post-sale partner engagement to ensure continuous software adoption, drive renewal rates, and maximize long-term consumption value for enterprise retail clients
• Utilize modern AI tools (generative AI, predictive CRM workflows, and data analytics) to streamline administrative processes, generate partner enablement collateral, and track pipeline metrics efficiently
• Coordinate and deliver partner enablement programs, joint marketing campaigns, and co-branded value propositions while encouraging AI literacy and continuous skill development across the ecosystem
• Serve as the primary point of contact between external partner teams and internal PACE Retail Sales, Product, and Customer Success groups to ensure seamless delivery and high customer satisfaction
• Maintain clean data, active pipeline reviews, and reliable forecasting within the CRM system

Requirements:

• 3–5+ years of experience in Partner Management, Channel Sales, Enterprise Software Sales, or Strategy Consulting
• Demonstrated commitment to building inclusive, high-trust team environments
• Known for empathy, integrity, transparency, and a strong sense of team accountability
• Solid understanding of the enterprise retail technology landscape (e.g., e-commerce, supply chain, store systems, customer data platforms)
• Demonstrated success in meeting or exceeding indirect sales quotas, joint pipeline goals, and facilitating co-sell motions
• High comfort level with—and enthusiasm for—integrating AI tools (e.g., generative text tools, predictive forecasting, automated CRM workflows) into daily operations to increase efficiency
• Practical expertise in how SIs, MSPs, and Hyperscalers co-sell and deliver enterprise value
• Exceptional interpersonal, presentation, and negotiation skills, with a proven ability to build trust and rally cross-functional teams around a shared vision
• Bachelor's degree in Business, Communications, or a related field (or equivalent practical experience)