Job Title: Senior Application Support Engineer AWS
Charlotte, NC
Position Overview
Seeking a hands-on engineer to support a business-critical physical security and access management platform hosted on AWS. This role owns production support, maintenance, enhancements, and troubleshooting across applications, cloud services, databases, APIs, and security integrations.
Key Responsibilities
Provide daily production support and participate in a 24x7 on-call rotation.
Troubleshoot issues across Angular interfaces, APIs, Kafka messaging, and databases.
Support AWS Lambda services, deployments, and GitHub Actions workflows.
Monitor application health, resolve incidents, and perform root cause analysis.
Collaborate with business stakeholders, vendors, infrastructure, and security teams.
Maintain runbooks and technical documentation; support audits and operational reporting.
Required Qualifications
5+ years of enterprise application production support experience.
3+ years supporting AWS cloud-native/serverless solutions.
Experience with Angular, TypeScript, AWS Lambda using Python and/or .NET, REST APIs, and Kafka.
Proficiency with SQL Server, PostgreSQL, GitHub, and GitHub Actions.
Experience supporting AWS AI/ML integrations, including Bedrock, Textract, and Rekognition.
Monitoring and incident response experience using CloudWatch, Dynatrace, Splunk, or equivalent.
Reporting experience with Power BI, SSRS, or equivalent.
Strong troubleshooting, communication, documentation, and prioritization skills; ability to work independently.
Preferred Experience
Physical security/access-control platforms and integrations such as Avigilon, Symmetry, gate controllers, and intercom/callbox systems.
Additional AWS services, including Connect, Lex, Aurora, RDS, S3, CloudFront, IAM, KMS, and Secrets Manager.
Active Directory, Entra ID, RBAC, CyberArk, or Akamai.
Terraform, CloudFormation, and automated testing tools such as Tricentis.
Experience in regulated or compliance-driven environments.
