The Network Assistant IV administers vendor onboarding for the Out-of-Franchise Outside Plant (OSP) program. In this role, you will review and validate onboarding requests, manage vendor user access across multiple internal systems, and support the purchase order and invoice lifecycle. The position requires access to Verizon systems and vendor credentials, and therefore the candidate must be based in the United States.

Key Responsibilities

• Review and validate daily vendor onboarding requests for the Out-of-Franchise OSP program.
• Provision and deactivate vendor user access across multiple internal systems.
• Set up and manage vendor points of contact (POCs).
• Monitor the aging report and follow each item through to completion.
• Manage a high-volume daily inbox and ticket queue, keeping trackers and distribution lists current.
• Provide clear written instructions and support to external contractors, resolve login and access issues the helpdesk could not fix, and escalate when needed.
• Create and maintain onboarding guides, administration guides, and checklists.

Required Skills and Experience

1. Vendor or supplier onboarding and access administration (5+ years). Validate each request against records, confirming a legitimate vendor and POC, an approved market, and no mismatched fields. Provision and deactivate users across multiple internal systems. Check Verizon IDs and company email addresses for exact matches.
2. Purchase order and invoice lifecycle support (5+ years). Create, modify, cancel, receive, and accrue purchase orders, and reconcile invoices to purchase orders and contracts.
3. Tracking, queue, and ticket management (5+ years). Manage a high-volume daily inbox and ticket queue (for example, AYS and Jira). Follow up on aging items and keep trackers and distribution lists current.
4. Written communication and vendor-facing support (5+ years). Give clear instructions to external contractors, handle login and access problems the helpdesk could not fix, and escalate when needed.
5. Process documentation (3+ years). Write and maintain onboarding guides, administration guides, and checklists.

Core competencies: effective written communication and strong interpersonal skills.

Preferred Skills

• Smartsheet (forms, picklists, and updates) and proficiency with AI tools such as Claude, Gemini, and NotebookLM.
• Experience with telecom or outside plant (OSP) construction vendors and contract compliance, including certificates of insurance (COIs), business licenses, and master agreements.
• Experience with Canvas, NAR, or similar engineering workflow and inventory systems.
• Reporting experience in Tableau or Looker Studio, including monthly Quick Bid reporting.
• Experience building or supporting automation of repetitive administrative workflows. This experience may offset a gap in the required skills.

Education

Bachelor's degree in business, engineering, or a related field. Equivalent work experience is acceptable.