Senior Field Engineer - ECH SME - US Remote

Motorola Solutions is hiring a Senior Field Engineer to implement Emergency Call Handling (ECH) systems for public safety customers. The role configures, tests, and supports on-premise and cloud-hosted solutions, including deployments, migrations, and integrations.

Responsibilities:

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
• Performs site verification testing prior to cutting a site into a production environment
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades
• Participates in pre-contract oral presentations and customer negotiations as required
• Maintains subject matter expert skills in emerging cloud-native public safety technologies

Requirements:

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
• Must have 5+ years of experience working in an Engineering or Technical environment
• Legal authorization to work in the U.S. indefinitely is required
• 3+ years of experience in the deployment or Integration of complex IP products and systems
• CompTIA Network+ AND Security+
• Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
• Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with RedHat KVM, VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
• Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• Workstation Operating Systems, specifically Windows 7 & 10
• Linux
• Network Switches, preferably with Cisco IOS
• Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate
• Candidate must possess telephony knowledge related to analog lines and PRI up to and including troubleshooting and physical configuration/termination
• Candidate must be familiar with ACD call routing and provisioning
• Candidate must be familiar with SIP interfaces and call flow ladders for troubleshooting and provision the SBC
• Candidate must possess basic Active Directory knowledge pertaining to account segregation and role assignments
• Candidate must be able to operate independently utilizing various guides and remote support options
• Candidate must be able to self-manage time based on objectives and goal requirements as part of the deployment team
• Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat
• Candidate ideally should be familiar with Cisco switch configurations
• Candidate must possess or be eligible for a US passport for international travel up to 75%
• Server hardware / Workstation hardware
• Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
• Exercises judgment in the selection of methods and techniques for obtaining solutions
• Ability to apply critical thinking skills to solve problems and make decisions
• Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus