Senior Engineer, CNC Technical Solutions

Mitsubishi Electric Trane US seeks a Senior Engineer, CNC Technical Solutions to provide advanced technical expertise and application support for Mitsubishi Electric CNC products and related automation solutions. The role supports customers and internal teams through system setup, troubleshooting, application development, training, and technical collaboration.

Responsibilities:

• Provide advanced technical support on Mitsubishi CNC systems to internal stakeholders, machine tool builders, dealers, and end-users via phone, email, remote access, and on-site visits
• Serve as a subject matter expert (SME) for Mitsubishi CNC products, including:
• System setup and commissioning
• CNC parameter configuration and optimization
• CNC hardware architecture and troubleshooting
• Servo and spindle tuning and performance optimization
• PLC creation, modification, and debugging (CNC-integrated PLCs)
• Support CNC programming and application development, including:
• Simple G-code programming support
• Macro programming and customization
• Diagnose and resolve complex technical issues across CNC, servo, spindle, and control systems
• Provide application consulting to improve machine performance, cycle time, and reliability
• Develop and maintain technical documentation, troubleshooting guides, and application notes that support customer issue resolution and internal knowledge sharing
• Travel as required to customer sites and Mitsubishi Electric facilities (including Japan) for training and technical collaboration
• Maintain current, in-depth product knowledge through hands-on testing, training, and self-study
• Provide working-level support for related Mitsubishi Electric automation products, including:
• PLCs (MELSEC platforms)
• GOT HMIs
• Robots
• Variable Frequency Drives (VFDs)
• Collaborate with Product Management, Marketing, and Engineering teams to support product improvements and customer solutions
• Assist in evaluating new products, features, and system integrations
• Develop and deliver technical training for internal teams, channel partners, and customers
• Support technical knowledge sharing through training materials, videos, and other designated resources
• Document support cases, solutions, and activity tracking using Salesforce, Monday.com, or other designated systems
• Travel approximately 25–35% travel for customer support, training, and factory collaboration (Americas, Europe, Japan)
• Perform other duties as assigned

Requirements:

• BS in Electrical Engineering or equivalent experience
• 7+ years of experience with CNC systems and industrial automation
• Strong technical expertise in Mitsubishi CNC systems, including:
• Setup and commissioning
• Parameter configuration
• CNC hardware and architecture
• Servo and spindle tuning
• CNC-integrated PLC systems
• Working knowledge of:
• G-code programming
• CNC macro programming
• Experience with industrial automation systems, including PLCs, HMIs, robots, and drives
• Strong troubleshooting and analytical skills for complex system issues
• Strong written, technical, and customer-facing communication skills
• Ability to operate independently and as part of a cross-functional team
• Broader experience with Mitsubishi Electric automation products (PLC, GOT, Robot, VFD)
• Experience with machine tool builders (MTBs) and CNC applications
• Knowledge of industrial networks and system integration
• Experience with CRM and case management tools (e.g., Salesforce)