Manager, Product Management – Provider Contracting, Credentialing & Network

Highmark Health is hiring a Manager to lead product strategy, roadmaps, and execution for products supporting Provider Contracting, Credentialing, and Network capabilities. The role develops a Product Management team and aligns stakeholders to prioritize investments, improve customer experience, and deliver measurable portfolio outcomes.

Responsibilities:

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary
• Product Strategy & Roadmap Contribution: Support leadership in developing and refining product strategy and roadmaps. Conduct market research, competitive analysis, and customer interviews to identify opportunities and inform product decisions
• Requirements Definition & Backlog Management: Ensure accuracy and quality in requirement definition and backlog management executed by product management team
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales, and other teams to ensure successful product development and launch. Participate in sprint planning, daily stand-ups, and other agile ceremonies
• Product Development & Launch:
• Manage product development process across portfolio of products. Support the product management team as they facilitate the process for their individual products within the portfolio. Ensure quality and strategic foresight across the portfolio
• Customer Engagement: Engage with customers and users to gather feedback and understand their needs. Participate in user testing and other research activities
• Market Research & Competitive Analysis: Conduct ongoing market research and competitive analysis to identify trends and opportunities. Maintain a strong understanding of the competitive landscape
• Team Collaboration & Support: Collaborate effectively with the product management team. Stay abreast of industry trends, regulations, and best practices in the healthcare sector and ensure compliance with relevant regulations and industry standards
• Other duties as assigned or requested

Requirements:

• 5 years of experience in product management, product development, or a related field
• 3 years of Leadership Experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a cross-functional team environment
• Strong understanding of product development methodologies
• Strong understanding of market research techniques
• Customer-centric mindset
• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• Experience in healthcare industry
• Experience working in an agile development environment