The Oracle ICM Support Specialist serves as a primary subject matter expert responsible for identifying, troubleshooting, and resolving complex issues within critical enterprise software systems. Working as a "software detective," this role collaborates across functional teams to ensure high availability, optimal system performance, and seamless functional configuration of Oracle Incentive Compensation applications.

REQUIRED SKILLS

Oracle Sales Cloud Incentive Compensation (Oracle ICM) (10+ years)
Functional configuration and administration of ERP systems (10+ years)
Advanced IT troubleshooting, issue diagnosis, and application remediation (10+ years)

ADDITIONAL DESIRED SKILLS

Oracle Database Security
Excellent communication and client stakeholder management skills
Financial services industry background

CANDIDATE PROFILE

An experienced, highly analytical Application Support Engineer with extensive mastery of Oracle Incentive Compensation modules. This candidate excels in high-stakes troubleshooting environments, displays strong leadership and team-collaboration skills, and communicates complex technical details clearly to client stakeholders.

Oracle ICM Support Specialist

Key skills

About this role