Hi ,
Hope you are doing well
Please find the Job Description (JD) below.
Role - Interoperability Implementation Manager
Location - REMOTE
This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-
party EMR partners to plan and deliver implementations on time with high quality outcomes. This
role combines project management, provider-facing communication, and tech savvy coordination,
ownership, and bias for action to achieve project goals.
Responsibilities:
Lead and actively participate in meetings with client/provider organization leadership, and
internal teams, driving customer EMR integration implementations from planning through
go-live and beyond, including SMART-on-FHIR applications, data integration services
(HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability
technologies
Serve as primary point of contact with accountability for provider EMR integration success
Partner with Customer Success team during pre-implementation scoping, planning, and
readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
Partner with Clinical Operations and Customer Success teams to align technical EMR
integration implementation with other provider onboarding tasks
Manage the administrative backbone of implementation projects: taking detailed notes,
tracking action items, timelines, decisions, entering and managing data into systems
Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
Engage in cross-team collaboration, investigation, and issue resolution
Manage project timelines, milestones, and delivery commitments
Execute implementation and support tasks such as administrative set up, test data setup,
system configuration, product demonstrations and training, issue investigation, and active
problem solving
Facilitate comprehensive testing in coordination with the full implementation team,
including functional feature tests, comprehensive UAT, and production migration
validation
Troubleshoot issues and identify solutions, in collaboration with team colleagues
Partner with Support Engineers on technical execution and support needs, including
monitoring integration health and reporting applicable metrics
Utilize standardized processes, templates, and self-service tools to scale efficiently
Identify and escalate risks, blockers, and dependencies
Accountable for communicating reliable and accurate project updates and related
statuses to all project stakeholders and internal leadership
Requirements:
Bachelor's degree in a related field
3+ years implementing complex healthcare software with provider practices
3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR
services)
Clear understanding of provider workflows, risk adjustment, and quality of care
Excellent project management and cross-functional coordination skills
Excellent communication and expectation-setting skills with internal and external
stakeholders, including technical and non-technical topics
Proficient with technical integration products and concepts (APIs, data feeds, EMR config)
Ability to communicate clearly and effectively with project stakeholders and leadership,
including a variety of EMR integration and interoperability related topics and technologies
Ability to manage multiple concurrent implementations
High ownership mindset and bias toward hands-on execution
Competencies:
Communicates Effectively
o Exchanging ideas, knowledge, and data so that the message is received and understood
