IT Project Manager – ServiceNow (SNOW) Implementations

Role

Looking out for an experienced IT Project Manager with 5–10 years of experience managing IT projects and hands-on exposure to ServiceNow (SNOW) module implementations.  The ideal candidate will have experience coordinating implementation activities across business continuity and disaster recovery, AI Control Tower, and vulnerability management initiatives. The candidate will be responsible for end-to-end project delivery, including planning, scheduling, requirements coordination, stakeholder management, risk and issue tracking, implementation oversight, testing, deployment, and post-implementation support.  The role requires the ability to work closely with business stakeholders, technical teams, ServiceNow developers, platform architects, and cybersecurity teams to deliver projects within agreed timelines and scope.

Responsibilities

• Manage end-to-end delivery of ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment and transition to operations.
• Develop project plans, schedules, milestones, resource plans, status reports, RAID logs, and implementation roadmaps.
• Coordinate business stakeholders, ServiceNow developers, architects, infrastructure teams, cybersecurity teams, and third-party vendors.
• Track project scope, schedule, budget, dependencies, risks, issues, and change requests.
• Facilitate project governance meetings, stakeholder reviews, status updates, and steering committee discussions.
• Coordinate requirements workshops, solution design reviews, configuration and development activities, system integration testing, user acceptance testing (UAT), and production deployment.
• Ensure appropriate documentation, approvals, change management, release readiness, and operational handover.
• Monitor project progress, proactively escalate delivery risks, and drive resolution of blockers and dependencies.
• Ensure implementation deliverables meet business requirements, security standards, and organizational governance expectations.

Requirement

1. Business Continuity, ERP and Disaster Recovery

• Manage projects involving business continuity planning, ERP resiliency, disaster recovery (DR), and application recovery readiness.
• Coordinate application owners, ERP teams, infrastructure, cloud, database, and business continuity stakeholders.
• Track recovery requirements, DR plans, testing schedules, recovery objectives, dependencies, and remediation actions.
• Coordinate DR exercises, failover/failback activities, validation, and reporting, as applicable.
• ServiceNow experience with relevant continuity, resilience, risk, or recovery workflows is preferred.

2. AI Control Tower Module

• Manage implementation of the ServiceNow AI Control Tower module or related AI governance capabilities.
• Coordinate requirements, platform configuration, integrations, testing, and deployment with business and technical teams.
• Track AI use cases, governance requirements, risk and compliance controls, ownership, approvals, and reporting, as applicable to the solution scope.
• Facilitate stakeholder alignment across AI, data, security, risk, compliance, and platform teams.
• Ensure implementation milestones, documentation, and operational handover are completed.

3. Vulnerability Management

• Manage vulnerability management implementation or enhancement initiatives, including workflow integration, remediation tracking, and reporting.
• Coordinate cybersecurity, infrastructure, application, cloud, and vulnerability remediation teams.
• Track vulnerability findings, remediation owners, severity, due dates, service-level agreements (SLAs), exceptions, and closure status.
• Coordinate integration or workflow requirements between ServiceNow and vulnerability scanning/security tools, where applicable.
• Monitor remediation progress, resolve dependencies, escalate overdue actions, and support compliance reporting.

Success Criteria

• Deliver implementation milestones within agreed scope, schedule, and budget.
• Maintain clear visibility into project risks, dependencies, issues, and remediation actions.
• Ensure successful testing, deployment, stakeholder acceptance, and operational handover.
• Establish effective coordination among business, technical, cybersecurity, and platform teams.
• Provide accurate and timely project reporting and proactively drive issue resolution.