Business Operations Project Manager

Quva is hiring a Business Operations Project Manager to lead customer onboarding and implementation programs for BrightStream. The role orchestrates cross-functional projects, establishes repeatable processes, and ensures delivery against customer goals, timelines, and success metrics.

Responsibilities:

• Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
• Capture customer goals, KPIs, and expectations and translate them into structured project plans
• Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
• Drive consistent, scalable onboarding execution while adapting to customer-specific needs
• Ensure on-time, high-quality delivery through strong cross-functional accountability
• Serve as program manager across multiple initiatives, with implementations as the core priority
• Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
• Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
• Run status updates, stakeholder communications, and execution reviews
• Ensure clarity on ownership, progress, and blockers
• Proactively identify and resolve risks, gaps, and misalignment
• Oversee technical implementations without hands-on execution through technical project plan with timeline
• Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
• Act as the central point of coordination and escalation across technical teams
• Ensure delivery aligns to scope, timelines, and success metrics
• Coordinate scheduling, milestones, and completion criteria
• Ensure full participation across customer stakeholders
• Manage delivery through internal trainers and SMEs (no direct training)
• Track training completion, readiness, and adoption
• Ensure customers are prepared for go-live and early success

Requirements:

• Ability to manage multiple priorities while maintaining clarity and accountability
• Analytical mindset with the ability to track and measure program performance and outcomes
• Demonstrated ability to build and implement processes, project frameworks, and operational structure
• Experience coordinating cross-functional teams in fast-paced environments
• Excellent communication skills — both verbal and written — with the ability to explain technical concepts clearly
• Strong presentation and facilitation skills, with the ability to engage audiences at all levels
• Customer-centric mindset with a passion for helping clients achieve success
• Bachelor's degree in Information Systems, Computer Science, Education or related field
• 7+ years of experience in technical project management or software implementations
• Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
• Background working in early-stage or high-growth environments
• Experience establishing PMO, onboarding, or operational frameworks from scratch
• Proven experience managing customer onboarding, implementations, or SaaS delivery programs
• Experience overseeing technical implementations (as a project/program manager, not hands-on)
• Experience in healthcare technology, SaaS, or data-driven platforms
• 18+ years of age
• Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
• Background in healthcare, IT or pharmacy operations preferred