Senior Cloud Infrastructure Operations Support Engineer (Azure, Jenkins, Python/ Java)

Fidelity Investments is hiring a Senior Cloud Infrastructure Operations Support Engineer for its Workplace Consulting Technology Team. The role supports cloud infrastructure and data recovery across Azure and AWS, automates rehydration workflows, and improves monitoring and restoration processes to meet business continuity, security, compliance, and service-level requirements.

Responsibilities:

• Monitor, maintain, and support cloud infrastructure services across Azure and AWS environments to ensure system availability, reliability, and operational stability
• Execute end-to-end data rehydration and recovery activities from cloud archival and backup services
• Restore data from Azure Blob Archive Tier, Azure Backup, Azure Recovery Services Vault, AWS S3 Glacier, and other long-term storage solutions
• Monitor and manage and optimize rehydration processes to ensure successful data retrieval within defined SLAs
• Coordinate with application, infrastructure, database, and business teams during recovery events
• Track and manage rehydration requests and provide status updates to stakeholders throughout the restoration lifecycle
• Validate data integrity, completeness, and accessibility following rehydration activities
• Document rehydration activities, recovery outcomes, and operational lessons learned to support compliance, audit, and continuous improvement initiatives
• Provide operational support for Azure cloud infrastructure including AKS, App Services, Function Apps, Storage Accounts, VMSS, Virtual Machines, Key Vault, Logic app and networking services
• Perform operational support for AWS services including S3, EC2, and storage recovery solutions
• Troubleshoot and resolve issues related to cloud platforms, storage, networking, and application issues impacting retrieval operations
• Ensure high availability, reliability and performance of critical cloud services, while supporting successful execution of restoration processes
• Develop automation solutions using Python, PowerShell, Bash, or similar scripting languages to streamline rehydration workflows
• Automate validation, reporting, and notification processes associated with rehydration operations
• Continuously optimize recovery procedures to reduce restoration times and operational effort
• Build and maintain monitoring, dashboards, alerting, and reporting capabilities
• Identify, analyze and remediate performance bottlenecks affecting rehydration activities, recovery, and retrieval processes
• Monitor storage utilization, recovery metrics, and operational KPIs
• Develop and deliver operational reports and trend analysis to support continuous improvements and stakeholder communication

Requirements:

• Fidelity will not provide immigration sponsorship for this position
• Cloud Data Rehydration and Recovery Operations
• CI/CD Tools (GitHub Actions, Jenkins)
• Networking, DNS, Load Balancers, Firewalls
• Azure Blob Archive and Backup Restoration
• AWS S3 Glacier Retrieval Operations
• Azure Storage Management
• Incident Response, Root Cause Analysis and Troubleshooting Distributed Systems
• Cloud Automation and Scripting (Python, PowerShell, Bash)
• Monitoring, Logging and Observability
• Kubernetes and AKS Operations
• Cloud Security and Access Management
• Disaster Recovery and Business Continuity
• Operational Excellence and Process Improvement
• Cross-Functional Collaboration
• Documentation and Runbook Development
• Application troubleshooting support for Java, Spring Boot, Node.js, JavaScript, and TypeScript
• Frontend application support using Angular, React, or similar frameworks
• Application Security Best Practices including authentication, authorization, secrets management, and secure coding principles
• Bachelor's degree in computer science, Information Technology, Engineering, or related field
• 2 years of experience in Cloud Operations, DevOps, Site Reliability Engineering (SRE), or Infrastructure Operations
• Hands-on experience with Azure storage services including Blob Storage, Archive Storage, Backup, and Recovery Services Vault
• Knowledge of cloud data lifecycle management, backup strategies, and archival storage
• Experience with PowerShell, Python, Bash, or other automation scripting languages
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
• Experience with Kubernetes and containerized environments
• Strong troubleshooting and analytical problem-solving skills
• Excellent communication and stakeholder management skills
• Experience supporting applications built using Java, Spring Boot, Node.js, JavaScript, and TypeScript
• Familiarity with modern frontend frameworks such as Angular or React