Product Partner Manager, Scaled

Figma is hiring a Product Partner Manager, Scaled to build and operate scalable programs for its technology partner ecosystem. The role manages partner relationships, connects partners with internal teams, and drives cross-functional initiatives to improve partner engagement and help developers extend Figma’s platform.

Responsibilities:

• Serve as the principal architect of our scaled partner program by combining traditional partner management with robust program management to create repeatable blueprints and establish and execute on operational frameworks to drive growth with and through our product partners
• Manage and support a portfolio of ~50 technology partners through scalable engagement programs that help partners succeed and drive value for Figma’s users
• Serve as the primary point of contact for partner inquiries, triaging questions and connecting partners with the right internal teams across product, marketing, operations, and enablement
• Develop and operationalize scalable systems such as newsletters, FAQs, and enablement resources to keep partners informed and aligned with Figma’s product roadmap and priorities
• Drive cross-functional execution with product, marketing, and events teams to spotlight partners across the Figma ecosystem, including Config and Figma Community initiatives
• Measure and improve partner engagement, satisfaction, and overall program health by designing repeatable processes and clear success metrics
• Experiment and iterate on new programs that make it easier for developers and integration partners to innovate on top of Figma
• Champion partner and user needs internally, balancing business impact with customer experience to ensure our ecosystem continues to thrive

Requirements:

• 5+ years of experience in a SaaS or technology company, with at least 2 years in partnerships, ecosystem programs, partner enablement, or a technical, customer facing role
• Strong communication skills—you can clearly explain both business and technical concepts to diverse audiences and write with clarity and warmth
• Experience collaborating cross-functionally with technical and non-technical teams such as product, marketing, sales, and operations, with demonstrated ability to plan, coordinate, and prioritize multiple projects simultaneously
• Operational excellence—you love improving processes, building templates, and creating scalable systems that make everyone's lives easier
• Ability to properly balance the needs of our business, the partner, and the customer through partnerships
• Experience supporting developer or technology partner ecosystems—for example, through app marketplaces, integrations, or API programs
• A background or passion for design tools, developer platforms, or SaaS ecosystems
• Prior experience managing communications or enablement at scale, such as newsletters, webinars, or resource hubs