Customer Project Manager V

ZincFive, Inc. is hiring a Customer Project Manager V to manage battery energy storage system installation and commissioning projects, serving as the primary customer contact. The role coordinates cross-functional teams and stakeholders to deliver projects with quality, on time, within budget, and with high customer satisfaction.

Responsibilities:

• Manages and coordinates to ensure completion of battery energy storage system installation and commissioning projects
• Key point of contact for the customer and stakeholders and responsible for the project from inception to completion including post project feedback and evaluation
• Support project planning from pre-sales through post sale installation and commissioning
• Cooperates and works closely with internal and external stakeholders associated with the project
• Responsible for developing project budget prior to sale and managing to the quoted budget through project completion
• Maintains regular communication of project status and potential material changes to the technical requirements, project timeline or budget to ZincFive management
• Supports the integration, planning, and execution with 3rd party equipment
• Ensures a smooth and professional transfer of the project to the designated long term service organization
• Collaborates with Project Managers to provide mutual support as needed
• Organizes and facilitates meetings to ensure smooth project execution
• Contributes best practices to the corporate project management function including processes and SOP’s
• Supports Pre-delivery Inspection or Factory Acceptance Test visits
• Visits assigned projects in the field, up to 25%
• Provides technical support/advice to customers/stakeholders either directly or by coordinating company subject matter experts
• Maintains a database of all project records
• Partners with Sales, Marketing, Operations, Service and Engineering and ensures successful project completion

Requirements:

• Bachelor's degree in electrical engineering, power systems, a related field, or equivalent years of experience
• 7+ years of experience in customer project management for power systems or data center background
• Excellent customer management skills for both verbal and written communication
• Proficiency in Microsoft Office as well as other software required for project management
• Excellent attention to detail and accuracy
• Excellent time management and organizational abilities
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Excellent interpersonal skills
• Ability to collaborate with multiple partners to drive projects to successful completion
• Ability to coordinate cross-functional teams to ensure the right expertise is available when needed for successful project delivery
• Experience managing changes to project scope, schedules, and budgets, and identifying and mitigating project risks
• PMP certification
• Six Sigma
• Attention to detail and accuracy
• Excellent communication skills - verbal and written
• Good judgment with solid decision making
• Customer service orientation
• Teamwork and collaboration
• Continuous improvement