Manager, Project Management (IC)

CVS Health is hiring a Manager, Project Management to support provider data accuracy, operational effectiveness, process standardization, and strategic improvement across multiple lines of business. The role leads project execution, analytical problem solving, stakeholder engagement, and process improvement to improve scalable operations and business outcomes.

Responsibilities:

• Lead discovery efforts to clarify business problems, define scope, assess current state, and identify recommended next steps
• Partner with business and technology teams to translate ideas or pain points into clear project opportunities
• Develop process maps, SIPOCs, current-state / future-state workflows, and supporting documentation
• Facilitate working sessions with cross-functional stakeholders to align on problems, requirements, decisions, and next steps
• Support implementation projects by tracking actions, owners, timelines, risks, issues, and outcomes
• Apply continuous improvement tools to identify root causes, reduce waste, improve handoffs, and strengthen controls
• Analyze data to define baselines, quantify impact, identify trends, and measure results
• Build project charters, RACIs, RAID logs, status updates, and leadership-ready summaries
• Partner with stakeholders to ensure process changes are implemented, adopted, and sustained
• Help develop repeatable tools, templates, and standards for the Process Excellence function

Requirements:

• 3+ years experience in process improvement, operational excellence, project execution, business operations, or related work
• Ability to lead ambiguous work and bring structure to unclear problems
• Experience facilitating meetings or working sessions with cross-functional partners
• Experience developing process maps, workflows, project documentation, or business requirements
• Ability to analyze data, identify trends, define baselines, and measure outcomes
• Strong communication skills with the ability to summarize findings, decisions, risks, and recommendations
• Ability to manage multiple priorities, stakeholders, and workstreams
• Bachelor's degree in Health Sciences, Healthcare Administration, Business Administration, Industrial Engineering, Systems Engineering, Operations Management, or a related field
• PMP
• Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement experience
• Experience supporting implementation work across business and technology teams
• Experience with root cause analysis tools such as 5 Whys, fishbone diagrams, FMEA, or A3 thinking
• Experience with Lean tools such as waste identification, value-added analysis, visual management, mistake proofing, or control planning
• Experience in healthcare, insurance, provider data, operations, shared services, or large matrixed organizations