Business Analyst, Academics

Medforth Global Education (MGE) is hiring a Business Analyst, Academics, to serve as the primary IT partner for academic teams across the student journey. The role translates academic needs into requirements, priorities, and initiatives, coordinating IT expertise and supporting work from discovery through delivery.

Responsibilities:

• Proactively identify opportunities to improve academic processes. Lead discovery sessions and define the business problem, scope, business rules, dependencies, and success criteria before development begins
• Document current-state and future-state processes and find the root cause, not just the requested solution
• Write clear requirements and acceptance criteria that Development and QA can execute against
• Keep every initiative visible: status, risks, dependencies, decisions, and next actions. Escalate early when work is at risk
• Provide objective analysis of business value, effort, and risk to support prioritization
• Support user acceptance testing and confirm that delivered work achieves the intended outcome
• Assess production changes for downstream impact and make sure affected stakeholders are informed before changes go live
• Produce process documentation and knowledge articles so the work does not depend on any one person

Requirements:

• Bachelor's degree in business, information systems, or a related field. Equivalent professional experience may be considered
• Higher education experience
• A minimum of two years working in Academics (academic administration, academic affairs, or academic technology). A prior Business Analyst title is not required
• Demonstrated ability to define requirements, map processes, and write acceptance criteria
• A working understanding of the enterprise platforms used in your area, at the level of a knowledgeable business user. You do not need to administer them
• Clear written and verbal communication with technical and non-technical audiences
• Personal accountability for your commitments, and the willingness to raise risks and bad news early
• Power user experience with LMS platform
• Experience working alongside development and QA teams in a software delivery lifecycle
• Familiarity with Azure DevOps and ServiceNow
• Experience in a remote or geographically distributed team
• Medical education experience