Sr. Digitally Enabled Operations Product Manager

CenExel Clinical Research is seeking a Senior Digitally Enabled Operations Product Manager to shape PulseOps into an operating platform that helps research sites work efficiently and consistently. The role leads product capabilities and roadmap development, integrates patient recruitment with site operations, and partners with site and Operations leaders on rollout, adoption, and measurable business outcomes.

Responsibilities:

• Build trusted partnerships with site and Operations leaders, ensuring stakeholders feel heard and view PulseOps as a shared effort
• Translate requests into underlying business and user needs, prioritize effectively, and clearly explain product decisions and tradeoffs
• Determine where workflows should be standardized, where configuration creates meaningful differentiation, and how site-specific needs can become reusable capabilities
• Ensure data and workflows transition seamlessly from patient recruitment into site operations
• Partner with Operations on capability-gap assessments, site readiness, validation, rollout, adoption, and business outcomes
• Increase demand for PulseOps by making it materially better than existing systems and workarounds and demonstrating measurable value to site teams
• Own the roadmap across workflows, packaged systems, integrations, data, automation, and AI
• Help develop PulseOps into a differentiated business asset that strengthens CenExel as an integrated research network through common processes, platforms, and data
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies
• Assumes other duties and responsibilities as assigned

Requirements:

• Bachelor's degree in business, operations, information systems, engineering, healthcare administration, or a related field—or an equivalent combination of education and relevant experience
• Product leadership experience in workflow-intensive or operationally complex environments
• Strong ability to build trust, influence decisions, and balance enterprise priorities with site-level needs
• Demonstrated experience translating operational challenges into scalable product capabilities
• Experience leading cross-functional initiatives involving technology, operations, integrations, data, and organizational change
• Sound judgment, clear communication, and the confidence to challenge requests constructively
• Experience may come from healthcare, manufacturing, laboratory operations, logistics, workforce management, capacity or scheduling platforms, enterprise workflow or ERP products, or other operational environments
• Lean, Six Sigma, or continuous-improvement experience is helpful but not required