Principal Business System Analyst

Pacific Northwest National Laboratory (PNNL) is hiring a Principal Business System Analyst to support functional stewardship and continuous improvement of the Business Services Directorate’s enterprise SaaS solutions. The role partners with business owners, process analysts, IT, and vendors to manage application governance, releases, requirements, testing, reporting, and adoption.

Responsibilities:

• Manage functional ownership and service planning for complex or high-impact SaaS applications or application areas; ensure configuration and administration align with business needs, controls, and governance
• Analyze complex, recurring, or cross-functional application issues; identify root causes and systemic risks, and coordinate durable resolutions across business and technical teams
• Review Oracle and SAP Concur releases, patches, roadmaps, and enhancements for impacts across affected business areas; develop recommendations on timing, readiness, and response options
• Coordinate business impact assessments and release-readiness activities, including test planning, regression and user acceptance testing, readiness recommendations, and post-release reviews
• Lead requirements analysis for complex enhancements; resolve competing needs and advise business owners and BSI&E process analysts on functional options, trade-offs, and impacts
• Develop recommendations for adopting embedded AI, automation, analytics, and other SaaS capabilities, balancing business value with risk, controls, and governance requirements
• Oversee assessments of application support for business processes, rules, approvals, controls, and compliance requirements; recommend actions to address broader gaps
• Coordinate complex reporting and data-quality investigations; facilitate information stewardship and advise stakeholders on reporting requirements and validation
• Optimize functional documentation and support practices, including configuration records, release assessments, test scenarios, known issues, and application procedures
• Coordinate communication and adoption activities for significant releases or enhancements; review feedback and adoption results to identify follow-up needs
• Manage application governance and enhancement-prioritization activities; review benefits and service outcomes and recommend improvements aligned with business objectives
• Facilitate alignment among BSD functions, process analysts, CIT, cybersecurity, application administrators, and vendors; provide functional guidance to other analysts as appropriate

Requirements:

• BS/BA and 9 years of relevant systems analyst experience -OR-
• MS/MA or higher and 7 years of relevant systems analyst experience
• Experience supporting enterprise SaaS applications, particularly Oracle Fusion Cloud ERP, SAP Concur Travel, or comparable business systems
• Experience performing functional application administration, approved configuration, troubleshooting, and business systems support
• Experience evaluating vendor release notes, scheduled updates, new features, and product roadmaps
• Experience coordinating business impact assessments, regression testing, user acceptance testing, and release readiness
• Knowledge of financial, procurement, travel, project accounting, or related enterprise business processes
• Experience translating business requirements into functional configuration, specifications, testing, and implementation activities
• Experience evaluating AI-enabled features, automation, and analytics for responsible business use
• Understanding of application controls, information security, access governance, and compliance requirements
• Experience collaborating with CIT, vendors, business owners, and process improvement professionals
• Experience analyzing recurring issues, workarounds, process gaps, and improvement opportunities
• Strong analytical, communication, documentation, facilitation, and problem-solving skills
• Experience supporting change management, training readiness, user adoption, and continuous improvement
• Knowledge of PNNL business operations, policies, and management systems is desirable