GCC Customer Service Representative – Intermediate

ICONMA is recruiting on behalf of a confidential energy services company. The GCC Customer Service Representative provides end-to-end customer support for service requests, processes requests and sales-related records in SAP CRM, and coordinates with internal teams to resolve issues and escalations.

Responsibilities:

• One Stop Shop" for customers for any type of Services requests
• Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Client for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization
• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders

Requirements:

• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written english
• Bachelor degree OR equivalent working experience
• Additional language skill - for multiple region support
• SAP/CRM/ Supply chain process knowledge is a plus
• Master degree is a plus