We are seeking a Desktop Support to provide technical support across hardware, software, and applications, assisting local and remote users across regional facilities.
3+ years of IT support / help desk experience supporting users onsite and remotely across multiple sites.
Demonstrated ability to support and install Microsoft Windows 7, 10, and 11.
Hands-on experience with Microsoft M365/O365, Exchange Online Administration, and Windows Active Directory.
Familiarity with Cloud PBX systems (e.g., RingCentral) and standard networking concepts including FTP, SMTP, VPNs, Switches, and Routers.
Strong communication skills with a proven track record of handling difficult situations and managing customer interactions effectively.
Strong analytical and troubleshooting skills with the ability to act independently to resolve issues.
Basic knowledge of backup and disaster recovery procedures and policies.
CompTIA A+, Network+, or related professional certifications are preferred.
BSc/BA in Information Technology, Computer Science, or a related discipline is a plus.
Prior experience in a 24x7 manufacturing environment is a plus.
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
