Datacenter Field Operations Technician
Location & Coverage
Site: New Albany , OH (Onsite)
Coverage Model:
• Shift-based
◦ Rotating shifts (Days/Nights) with on-call requirements
◦ Extended shift capability during surge/ramp periods
About the Role
We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with
provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.
Required Qualifications
Technical Skills
Experience
• 5–12 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred
Preferred Qualifications
• BICSI certification (Installer, Technician) or equivalent
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair
Shift & Work Model
Location
On-site at New Albany, Ohio (Eastern Time). Remote work is not available for this role.
Coverage
24×7 across three 8-hour shifts. Assignment may include any of: Day
(07:00–15:00 ET) · Swing (15:00–23:00 ET) · Graveyard (23:00–07:00 ET).
Pattern
5 days on / 2 days off; 40 hrs / week.
Compensation
Shift differentials apply for Swing and Graveyard shifts per company policy.
On-call
Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.
Physical Requirements
• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Standing/walking for 10–12 hour shifts
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods
Soft Skills
• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated — able to manage workload from ticket queue independently
• Safety-first mindset
• Clear communication for shift handoff/passdown
Core Responsibilities
1. Rack Activity Services
• Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
• Perform network cable installation for compute racks including:
◦ Front-end (FE) cabling to fabric switches
◦ Back-end (BE) cabling to spine/aggregation switches
◦ Goalpost cable routing and dressing
• Execute rack turn-down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Support Air Assisted Liquid Cooling rack network cabling
2. Circuit QA/QC & Testing
• Perform loopback testing on all network circuits post-installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation
• Support mid-box (testing solution) deployment and validation
• Conduct as-built documentation audits and equipment placement verification
3. Break / Fix & Repair
• Diagnose and repair failed network circuits (copper and fiber)
• Replace faulty network hardware (switches, linecards, optics, cables) per MOP
• Execute transceiver/pluggable optics replacement following ESD procedures
• Troubleshoot physical layer issues: light levels, connector issues, cable damage
• Coordinate RMA processes for defective hardware
• Perform hot-swap procedures on production equipment per priority level SLAs:
◦ P0: Critical (immediate response)
◦ P1–P3: High to Medium (within SLA timer)
◦ P4–P7: Standard (business hours)
4. Operations & Maintenance
• Perform Inside Plant Preventative Maintenance (ISPM) per schedule
• Conduct fiber cleaning campaigns in data halls
• Support goalpost cable dressing and redressing activities
• Execute power QA support (tap box operations) during new builds
• Provide third-party vendor oversight and escorting
• Maintain tools, equipment, and workspace cleanliness per EHS standards
5. Safety & Compliance
• Comply with Data Center EHS Management System
• Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
• Use personnel lifts safely (daily inspections, harness requirements)
• Report safety concerns and near-misses immediately
• Maintain ESD compliance during all optics/hardware handling
6. Cross-Functional Coordination
• Partner with Provisioning Technicians on rack turn-up and fault closure
• Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
• Document maintenance activity, fault diagnosis, and resolution in tracking systems
