Role Summary:
Key Responsibilities:
Strong knowledge of:
Supplemental Health
Accident Insurance
Critical Illness
Disability Insurance
Hospital Indemnity
Claims and Policy Administration
Experience documenting business processes, requirements, workflows, and decision models.
Hands-on experience supporting AI, Generative AI, Knowledge Management, or Intelligent Automation initiatives.
Preferred Qualifications:
Experience designing content and context for AI agents, copilots, chatbots, or knowledge assistants.
Understanding of Agentic AI frameworks, RAG (Retrieval-Augmented Generation), knowledge graphs, and LLM-based solutions.
Experience with Majesco, Mainframe, AS400, or insurance core systems.
CBAP, AAC, SAFe, or Agile certifications preferred.
Key Skills:
Supplemental Insurance • Business Analysis • Requirements Management • Process Modeling • Business Rules • Claims • Policy Administration • Majesco • Mainframe • AS400 • Generative AI • Agentic AI • Prompt Engineering • Knowledge Management • RAG • AI Governance • User Stories • Agile Delivery • Data Analysis
Ideal Candidate:
A Business Analyst who combines strong Supplemental Insurance domain expertise with AI knowledge and can effectively translate business operations, workflows, policies, and decision-making logic into structured, reusable context that enables intelligent AI agents to deliver accurate, business-aligned outcomes. This individual should be capable of serving as the critical link between insurance SMEs and AI engineering teams, ensuring successful adoption of Agentic AI across the enterprise.
