IT Specialist

Description

Robert Half is partnering with a nonprofit organization based in Spokane, Washington, seeking an IT Support Specialist to join their team. This individual will be responsible for providing day-to-day technical support, troubleshooting hardware and software issues, and maintaining technology systems to ensure employees have the tools and resources needed to work efficiently.

Location: 100% onsite in Spokane, Washington

Duration: Short-term contract; potential to extend or convert

Schedule: Monday-Friday (37.5 hours weekly)

Key Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, mobile devices, printers, software applications, and network connectivity issues.
• Install, configure, maintain, and troubleshoot computer hardware, operating systems, and standard business applications.
• Respond to, document, and resolve technical support requests through the organization's help desk ticketing system.
• Manage technology assets throughout their lifecycle, including deployment, inventory tracking, maintenance, and replacement.
• Support Microsoft Windows, Microsoft 365, user account administration, and basic network connectivity troubleshooting.
• Assist with maintaining information security practices, data protection measures, and technology policies.
• Provide technical guidance and training to employees to improve technology adoption and security awareness.
• Collaborate with internal IT teams and stakeholders on system upgrades, technology improvements, and ongoing IT initiatives.
• Maintain accurate technical documentation, service records, and equipment inventories.

Requirements

• Minimum of 2 years of experience in IT support, help desk, desktop support, or a related technical support role.
• High school diploma or equivalent required; additional technical education or certifications are a plus.
• Working knowledge of Microsoft Windows, Microsoft 365, computer hardware, and standard business applications.
• Experience troubleshooting hardware, software, network connectivity, and user access issues.
• Familiarity with help desk ticketing systems, remote support tools, and IT asset management.
• Basic understanding of networking fundamentals, information security, and data privacy best practices.
• CompTIA A+ certification or other IT certifications.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize multiple support requests and work independently as well as collaboratively.
• Comfortable providing technical support to users with varying levels of technical proficiency.
• Ability to travel between assigned locations as needed.

Preferred Qualifications

• Experience supporting IT environments within nonprofit, healthcare, or other service-oriented organizations.
• Familiarity with handling confidential information and HIPAA-related security practices.
• Experience assisting with technology deployments, equipment upgrades, and process improvements.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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