ServiceNow Business Analyst

GDIT is hiring a ServiceNow Business Analyst to support the National Institutes of Health (NIH), specifically the National Institute of Allergy and Infectious Diseases (NIAID). The role assesses business processes and requirements, translates stakeholder needs into specifications for ServiceNow solutions, and identifies opportunities to improve IT operations and platform capabilities.

Responsibilities:

• Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response
• Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards
• Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities
• Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross-functional IT operations
• Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications
• Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints
• Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation
• Support documentation development including requirements, user stories, acceptance criteria, and operational procedures
• Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions

Requirements:

• Agile Methodology
• Backlog Refinement
• Functional Requirements
• Process Flow
• 6 + years of related experience
• strong analytical skills
• experience with enterprise IT processes
• the ability to work in cross-functional environments
• Hands-on experience supporting or analyzing ServiceNow workflows and modules
• Bachelor's degree (or equivalent experience)
• 6 or more years of experience as a business analyst or functional analyst in a large enterprise environment, aligned with the government LCAT requirement
• Hands-on experience working with or supporting ServiceNow workflows, processes, or modules
• Experience developing business requirements, user stories, acceptance criteria, and workflow documentation
• Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation
• Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities
• Ability to create conceptual business models, process flows, and functional specifications
• Experience facilitating requirements sessions, stakeholder meetings, and process design workshops
• Experience collaborating with technical teams including developers, architects, and administrators
• Strong analytical, documentation, and communication skills
• Ability to obtain and maintain NIH Public Trust
• Must be able to obtain and maintain a public trust clearance
• Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration
• Experience with enterprise workflow modeling tools or documentation practices
• Experience supporting federal health IT or NIH programs
• Experience developing dashboards, reports, or analytics for business operations
• Experience participating in ERP, enterprise system reviews, or strategic assessments