Senior Business Management Analyst

TD Bank, N.A. is hiring a Senior Business Management Analyst to support data and analytics for its Consumer Insider Risk and Performance Integrity team. The role develops reporting solutions, dashboards, and presentations to monitor sales practices, insider risk, team productivity, and emerging trends.

Responsibilities:

• Responsible for weekly and monthly dashboard production routines
• Effectively monitors case log data integrity and escalates concerns
• Tracks case and employee trending and escalates anomalies that are outside of standard thresholds
• New dashboard development
• Completes PIAs, procedures, and data lineage documents
• Assists in compiling executive reporting and commentary review
• Tracks monitoring scenario effectiveness and reviews thresholds for monitoring enhancements
• Assists in data prep and development of new monitoring scenarios
• Provides specialized business management related advice/support to management / leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understand trends, identify issues and opportunities and provide recommended action to management
• Leads on the implementation of initiatives in support of the overall business/function strategy
• Manages a set of business management work activities requiring coordination across multiple areas
• Supports / manages the integrated implementation of policies/processes / procedures / changes across multiple functional areas
• Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participate in identifying, designing and testing solutions and supporting implementation activities
• May develop and provide complex reporting, analysis, and assessments at the functional or enterprise level
• Develops and delivers presentations/communications to management or broader audience
• Adheres to internal policies/procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies
• Identifies variances and contributes to the analysis, due diligence and implementation of initiatives and/or business operations within defined area of responsibility
• Supports development and/or/implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Continuously enhances knowledge/expertise in own area
• Keeps current on emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritizes and manages own workload to deliver quality results and meets assigned timelines
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely interest
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Establishes effective relationships across multiple business and technology partners, program and project managers
• Participates in knowledge transfer within the team and business units

Requirements:

• Undergraduate degree
• 5+years relevant experience
• Strong experience building interactive Power BI dashboards
• Capable of building executive presentations from raw data
• Proficient in MS Tools: PowerPoint (executive level presentations), Access (querying & macros), Excel (formulas, pivot tables, macros, v-look ups)
• Ability to data mine and overlay supplemental information to existing data routines for analysis
• Ability to work independently