Job Title: Data Center Operations Lead / Manager – L3
Location: Santa Clara, CA
Work Mode: Onsite
Duration: Long-term Contract
We are looking for an experienced Data Center Operations Lead / Manager to manage a team of 6 L1/L2 Data Center Technicians. This role will oversee daily data center activities, provide L3 technical support, handle escalations, and ensure server and network equipment is installed, tested, and maintained properly.
Lead and manage a team of 6 L1/L2 Data Center Technicians.
Plan and assign daily data center activities and priorities.
Provide L3 technical support and resolve escalated issues.
Oversee server and switch installation, relocation, testing, and cabling.
Ensure proper rack-and-stack and cable management practices.
Coordinate with network/infrastructure teams to verify connectivity.
Oversee installation and replacement of NICs, drives, memory, and other hardware.
Support server staging, unboxing, preparation, and deployment.
Monitor team performance, work quality, and completion of tasks.
Manage server audits, inventory, equipment tracking, and consumables.
Troubleshoot hardware and basic connectivity issues.
Train, coach, and support L1/L2 team members.
Maintain accurate documentation and operational records.
Identify process improvements to increase team efficiency and service quality.
5+ years of data center, server, or infrastructure support experience.
Previous experience as a Data Center Lead, Supervisor, or Manager.
Hands-on experience with GPU, servers, switches, rack-and-stack, cabling, and hardware installation.
Experience troubleshooting server/hardware issues.
Knowledge of NIC, memory, drive, and other server components.
Experience managing or leading technical support teams.
Strong communication, troubleshooting, and organizational skills.
Ability to work in a hands-on, onsite data center environment.
This is a hands-on L3 leadership role combining team management, technical escalation support, and data center operations.
