Technical Program Manager, Customer Onboarding

Veracode is seeking a Technical Program Manager to lead customer onboarding across Enterprise and Commercial customers. The role owns onboarding strategy, governance, and cross-functional execution across customer deployments, while improving program visibility, predictability, and customer outcomes.

Responsibilities:

• Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio
• Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution
• Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority
• Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting
• Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention
• Program PerformanceDefine and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value
• Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience
• Customer & Executive AlignmentProvide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders
• Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities

Requirements:

• 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs
• Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies
• Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting
• Proven ability to translate strategic objectives into structured programs and measurable outcomes
• Strong understanding of enterprise SaaS implementations and customer onboarding
• Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments
• Excellent executive communication and stakeholder management skills
• Demonstrated ability to influence teams and drive accountability without direct authority
• Experience with Jira, Asana, Smartsheet, or equivalent program management platforms
• Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus