Senior Technical Project Manager

Amazing Life Foundation is seeking a Senior Technical Project Manager to lead cross-functional programs across its business systems, from discovery through deployment. The role also leads Business Systems Administrators, manages vendors and incidents, improves processes, and provides hands-on support for core platforms.

Responsibilities:

• Own end-to-end delivery of technical programs, from scoping and requirements gathering through testing, launch, and post-launch support
• Build and maintain roadmaps, release calendars, project plans, and status reporting for business systems work
• Partner with leaders across Engineering, Finance, Customer Success, Product, and Marketing to prioritize competing demands and align on ownership, timelines, and outcomes
• Surface risks, scope changes, and tradeoffs to leadership early, with clear recommendations
• Manage technical resource allocation and capacity planning to ensure milestones are met
• Communicate system changes to affected teams, including what changed, who is affected, and what they need to do
• Manage relationships with technology vendors and implementation partners, including escalations, root cause discussions, and roadmap alignment
• Evaluate and recommend tools and integrations, and lead selection, implementation, and rollout when we add or replace systems
• Directly manage, coach, and develop Business Systems Administrators, setting priorities and holding the team to clear standards for quality and responsiveness
• Monitor workload distribution and flag bottlenecks, resource conflicts, and recurring support patterns
• Build documentation, runbooks, and intake processes so the team scales and does not depend on any one person
• Provide training and documentation to end users to ensure effective use of our systems
• Evaluate and document business processes, identify pain points, and recommend improvements to department leaders
• Build and analyze reports to understand trends, quantify issues, and provide insights to stakeholders, primarily using Salesforce and Google Sheets
• Translate technical requirements into business-friendly language and vice versa
• Serve as the business-side lead during system incidents: validate impact, test fixes, and coordinate with engineering and third-party vendors
• Keep stakeholders informed with clear, timely updates throughout an incident
• Drive post-incident follow-through, including root cause analysis, corrective actions, and data remediation so Customer Success and Care teams can identify and support affected customers
• Occasionally configure and maintain core business systems such as Salesforce, Shopify, and HubSpot, including storefront settings, payment options, fields, reports, workflows, and access rules
• Dig into exceptions and errors, tracing issues through systems to arrive at root cause
• Other duties as assigned

Requirements:

• 5+ years of experience in technical program management, business systems, or operations, preferably in a SaaS or subscription business
• Hands-on experience configuring enterprise business systems such as Salesforce, an eCommerce platform, or a subscription and billing tool
• Proven experience leading cross-functional programs and incidents from start to finish
• Demonstrated ability to partner with and influence Directors as a peer, including pushing back constructively
• Prior experience managing administrators, analysts, or other technical staff, with a record of developing people
• Strong understanding of project management methodologies (Agile, Scrum, or Waterfall)
• Proficient in Salesforce reporting and Google Sheets
• Working knowledge of APIs and data integrations. You do not need to write production code, but you can hold your own with engineers
• Excellent problem-solving, organizational, and written and verbal communication skills, including the ability to communicate with technical and non-technical teams
• Familiarity with Salesforce, Zuora, NetSuite, HubSpot, and Shopify ecosystems
• Salesforce Administrator Certification (ADM-201) or PMP
• Experience with ticketing systems (e.g., Jira, Zendesk)
• Experience with access control and compliance frameworks (e.g., SOC 2)
• Experience supporting nonprofit, ministry, or education customers is a plus
• Interest in scaling systems and IT practices as the company grows