Senior Project Manager

Energy Solutions delivers market-based programs that generate energy, carbon, and water-use savings for utility, government, and institutional customers. The Senior Project Manager leads complex energy-efficiency programs and client engagements, overseeing delivery, finances, stakeholders, and teams while improving operational quality and program outcomes.

Responsibilities:

• Manage and oversee large-scale, complex programs, projects, and client engagements from initiation through closeout while ensuring alignment with client objectives, Standard Operating Procedures (SOPs), contractual requirements, regulatory obligations, and organizational priorities
• Ensures execution of day-to-day program tasks (including timely maintenance of program information across CRM platforms), implementation of activities, delivery planning, and coordination across multiple workstreams
• Monitor and evaluate program performance, milestones, schedules, objectives, deliverables, and operational effectiveness
• Drive accountability for program outcomes, quality standards, client satisfaction, and delivery performance
• Anticipate and resolve complex operational exceptions, workflow dependencies, and delivery challenges across assigned workstreams, escalating material contractual, financial, or strategic risks as appropriate
• Contribute to development and implementation of program strategies, annual work plans, operational priorities, and continuous improvement initiatives
• Optimize project-level procedures and implementation approaches that improve documentation consistency, participant experience, delivery quality, and operational efficiency
• Recommend and implement approved enhancements that improve operational effectiveness, participation outcomes, client value, and delivery performance
• Support innovation and continuous improvement efforts by identifying opportunities to strengthen program execution, delivery practices, and organizational effectiveness
• Work with leadership and stakeholders to align program activities with evolving business and client needs
• Manage program budgets, forecasts, staffing plans, resource allocation activities, and financial reporting requirements
• Monitor financial performance, expenditures, utilization rates, labor allocations, and delivery costs to ensure alignment with contractual and organizational objectives
• Develop and maintain resource plans, implementation schedules, and operational forecasts
• Support proposal development, budgeting, scope definition, and business planning activities\
• Review resource needs and recommend adjustments that support the achievement of program objectives
• Serve as the primary client-facing contact for assigned programs and strategic initiatives
• Develop and maintain strong relationships with clients, utility program administrators, public-sector partners, trade allies, contractors, and internal stakeholders
• Facilitate client meetings, program reviews, performance discussions, and strategic planning sessions
• Manage resolution of complex stakeholder and participant issues by coordinating across program teams, documenting decisions and corrective actions, and communicating outcomes to appropriate stakeholders
• Supervise/mentor cross-functional implementation teams by clarifying project objectives, priorities, responsibilities, and delivery expectations
• Mentor and support Project Managers, Project Associates, Coordinators, and other project contributors to strengthen project management capabilities, consistent applications of program requirements, SOPs, documentation standards and delivery performance
• Provide guidance on project management methodologies, stakeholder engagement, financial management, and program execution practices
• Promote consistent use of CRM platforms, project management systems, operational trackers, and approved documentation practices across assigned project teams
• Oversee quality reviews of program records, reports, participant-facing materials, and operational deliverables to ensure accuracy, completeness, consistency, and compliance
• Assess and mitigate program risks through proactive planning, issue management, corrective actions, and escalation where necessary
• Monitor and review adherence to established SOPs, KPIs, financial performance measures, quality indicators, operational metrics, and customer satisfaction outcomes
• Maintain reporting frameworks, governance controls, documentation practices, and quality assurance processes
• Exercise independent judgment when evaluating trade-offs, managing competing priorities, resolving issues, and making program delivery decisions
• Review quality findings, participant feedback, operational exceptions, and program-system trends to mitigate emerging risks and strengthen program delivery control and continuous improvement of governance practices

Requirements:

• Bachelor's Degree in Environmental Studies, Environmental Science, Sustainability, Economics, Business Administration, Public Policy, or related field
• 8 years of experience managing complex programs, projects, or initiatives within energy efficiency, sustainability, consulting, utilities, or a related industry
• Demonstrated experience managing large-scale or complex client-facing programs with accountability for delivery performance, stakeholder engagement, budgets, and operational outcomes
• Experience leading cross-functional project teams and coordinating activities across multiple business functions and stakeholder groups
• Experience managing implementation efforts, client communications, financial performance, and operational execution
• Experience contributing to proposal development, scope of development, client presentations, contract modifications, and business development activities
• Experience overseeing participant-facing or transaction-based program operations, such as incentive or rebate workflows, customer support processes, eligibility or documentation reviews, or comparable regulated program activities
• Strong knowledge of project and program management methodologies, governance practices, budgeting, scheduling, risk management, and operational planning
• Demonstrated ability to independently manage complex initiatives and balance multiple priorities simultaneously
• Demonstrated ability to apply and reinforce SOPs, documentation controls, quality assurance practices, and corrective-action processes across complex projects or program workstreams
• Ability to coach, mentor, and support project management staff while promoting continuous improvement, accountability, and delivery excellence
• Strong client relationship management skills, including the ability to influence stakeholders, facilitate consensus, and manage competing priorities without direct authority
• Strong analytical skills with the ability to evaluate program data, budgets, KPIs, and performance metrics
• Strong stakeholder management, negotiation, and problem-solving capabilities
• Excellent verbal and written communication skills, including executive and client-facing presentations
• Experience developing reports, dashboards, executive summaries, and program performance analyses
• Proficiency with Microsoft Office, SharePoint, Smartsheet, Monday.com, or similar project management platforms
• authorization to work in the U.S. indefinitely