Digital Project Manager

Hawthorn Creative is a creative agency serving the hospitality and luxury space. The Digital Project Manager manages website projects from kickoff through launch and coordinates ongoing digital marketing work, client onboarding, internal specialists, and outside partners.

Responsibilities:

• Manage websites from kickoff to launch: define tasks, owners, scope, timelines, dependencies, and approvals
• Coordinate web, SEO, and paid media work across our team and partners. Gather content and creative assets, request reports, and turn recommendations into tasks
• Track budgets, vendor costs, and hours. Flag scope changes, overruns, and delays early, and recommend solutions
• Coordinate specialists’ website testing and launch checks, including SEO, accessibility, and analytics. Ensure issues are resolved and approvals are complete
• Load content, replace photos, and make routine updates in WordPress and Elementor. Bring in specialists when needed
• Improve checklists, templates, handoffs, and workflows using your experience. Keep project plans, status, budgets, and next steps current in our project management system
• Hold teammates and partners accountable, resolve blockers, escalate risks, and keep account managers informed
• Help new clients get off to a strong start by owning the operational onboarding checklist for new digital marketing clients across relevant services
• Guide clients through granting the appropriate access to Meta, Google Ads, Google Analytics, Google Search Console, WordPress, and other platforms required for their services
• Coordinate with internal specialists and outside partners to confirm access works and the right people have what they need to begin
• Follow up on missing items, keep clients and account managers informed, and hand off a complete, organized account setup to the delivery team

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field
• At least 3 or more years of experience managing website design and development projects from kickoff through launch, ideally in a marketing or digital agency
• Practical confidence using WordPress and Elementor. You can make everyday website updates yourself and recognize when a task needs a designer, developer, or other specialist
• Experience and comfort in troubleshooting access to paid media platforms (Meta, Google Ads), Google Analytics, and websites
• A strong working understanding of web development workflows, SEO, paid search, and paid social, with enough digital knowledge to ask useful questions and spot missing steps
• Experience managing multiple projects, partners, deadlines, budgets, and hours using project management tools
• Strong attention to detail, clear communication, and confidence guiding clients through onboarding and holding others accountable
• Initiative, resourcefulness, and a track record of improving how projects run. You're willing to tackle tasks yourself and know when to ask for specialist help
• Bonus: experience setting up or rolling out a project management platform