Product Designer, Point of Sale

Toast builds technology for restaurants and local businesses. The Product Designer on the Point of Sale team designs fast, intuitive, and reliable experiences for restaurant staff across terminal and handheld devices, translating complex operational workflows into usable tools.

Responsibilities:

• Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy
• Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly
• Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush
• Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs
• Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports
• Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners
• Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised
• Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution

Requirements:

• You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact
• You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints
• You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners
• You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys
• You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features
• You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces
• 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes