Software Development Engineer

CVS Health is hiring a Software Development Engineer to support critical Eligibility business applications and improve their reliability, stability, and performance. The role focuses on production incident resolution, code fixes and enhancements, root cause analysis, and collaboration across engineering and operational teams.

Responsibilities:

• Provide Level 1–3 application production support for Eligibility business customers, including monitoring, incident resolution, and proactive system health checks
• Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions
• Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents
• Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability
• Perform debugging, and validation across distributed application environments
• Participate in on-call rotations as needed to support critical production services
• Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem
• Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence

Requirements:

• 3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems
• 1+ years of Software Development Engineering experience using Java, Python, Postgres, Mongo, SQL, JavaScript, HTML, and CSS
• 1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP), AI Agents development
• Familiarity with monitoring tools, logging frameworks, and IT operations processes
• Ability to work effectively in a fast-paced, cross-functional environment
• Excellent analytical, communication, and problem‑solving skills
• Bachelor's / Master degree in Computer Science
• Experience in healthcare, pharmacy benefits management, or similar regulated industries
• Experience with automation, monitoring, and incident management tools
• Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, GitHub Copilot, Windsurf, etc) to accelerate development workflows