CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist in coordinating audiovisual setups and providing video conferencing support.
Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
Participate in after-hours (evening and weekend) on-call rotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.
Must be able to lift 50 pounds

Mandatory Skills:

High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from senior IT staff, following documented procedures and checklists.

Desirable Skills:

Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

Customer Support Technician

Key skills

About this role