Senior Manager, AI Product

American Residential Services is hiring a Senior Manager, AI Product to lead flagship AI products, beginning with AI-driven dispatch optimization. The role owns product strategy, business outcomes, adoption, and value measurement across enterprise initiatives, working with business leaders, technical teams, and implementation partners.

Responsibilities:

• Own product strategy, roadmap, and business case for a portfolio of flagship AI products, aligned to ARS’s enterprise transformation initiatives such as dispatch, call center, pricing and discounting, membership, marketing and conversion, and fleet and capital efficiency
• Define product vision, release plans, and success criteria for each flagship
• Translate operational problems into product requirements, success metrics, and acceptance criteria that data science and engineering teams can build against
• Arbitrate scope, sequencing, and trade-offs with operations, branch, finance, and IT; manage intake, backlog, releases, and dependencies across concurrent programs
• Own value measurement for each flagship: baselines, KPI definitions, experiment design (A/B tests and branch-level pilots), and attribution of benefit to the right business lever
• Lead pilot design, launch readiness, and scaled rollout, planning field-facing releases around seasonal peak-demand periods
• Own adoption and change management for each product including training, communication, and feedback loops with the business users it serves
• Guide decisions on where AI acts on its own and where people stay in the loop, weighing risk, accuracy, customer impact, and value
• Manage implementation partners and vendors; support build-vs-buy evaluations, statements of work, and renewals
• Ensure responsible AI: explainable recommendations, human override, model monitoring, and data governance, privacy, and compliance requirements are met
• Communicate progress, value, and risk to executive leadership in clear, business-first terms
• Build the AI Product function over time — practices, templates, and team — as the portfolio grows

Requirements:

• 5+ years leading technology implementations, data-driven decision tools, or product management, with a proven track record of delivering results
• An execution leader fluent in technology: a working understanding of data and core AI/ML concepts sufficient to partner credibly with data scientists and engineers
• Track record owning a business case and measuring realized value after launch
• Comfortable with KPI design, baselines, and test-and-learn measurement (e.g., pilots, A/B tests)
• Experience leading adoption and change management for new tools or processes with frontline or operational teams
• Proven cross-functional leadership with operations, finance, marketing, IT, and external implementation partners
• Comfortable working in Agile, PMO-led, or hybrid environments
• Bachelor's degree in business, engineering, computer science, or a related field, or equivalent experience leading technology implementations
• Ability to lead multiple concurrent, high-visibility programs in a fast-paced environment
• Executive presence; effective communication across technical and non-technical audiences, from front-line employees to the C-suite
• Strong organization, attention to detail, and follow-through
• Experience in field service, logistics, home services, or other multi-site operational businesses strongly preferred
• Familiarity with Microsoft Fabric, Azure, Power BI, field service management platforms, or similar a plus
• Exposure to generative or agentic AI tools and AI governance a plus