Customer Service and Sales Representative

Verizon is a telecommunications company that connects people and enables how they live, work, and play. The Customer Service and Sales Representative delivers customer service in a fast-paced call center, resolves customer issues, supports billing and service needs, and proactively sells Verizon products and services.

Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services
• Identifying customer needs and proactively offering our products and services
• Contacting customers by phone or in writing concerning past due payments
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business

Requirements:

• A related Associate Degree or 2+ years of relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision