Customer Service Representative Tier 1

KPH Healthcare Services, Inc. is hiring a Customer Service Representative Tier 1 to support its Help Desk and customer service operations. The role handles incoming and outbound calls, resolves customer service and pharmacy network issues, and assists with client enrollment changes and training.

Responsibilities:

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
• Understand, master, and gain efficiency in systems leveraged by the Help Desk
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions
• Assist with on-site resolution of customer service issues to clients as needed
• Participates and supports in the augmentation of training and development efforts of our helpdesk
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Requirements:

• Exceptional phone and listening skills
• Exceptional written and verbal communication skills
• Preferred PC skills including Microsoft Office
• Preferred: High School Diploma or GED, or equivalent experience
• Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service