Forward-Deployed Engineer

Docusign is hiring a Forward-Deployed Engineer to design, prototype, deploy, and stabilize production-ready solutions for strategic Healthcare & Life Sciences engagements. The role translates complex operational, clinical, regulatory, and technical challenges into automated workflows and supports customers from discovery through production deployment.

Responsibilities:

• Lead workflow-first discovery across healthcare providers, payers, life-sciences companies, CROs, and regulated enterprises; connect operational pain to measurable business impact, risk, urgency, and decision criteria
• Design and deliver focused, customer-specific demonstrations, solution workshops, and working prototypes across eSignature, CLM, IAM, integrations, identity, and regulated-signature capabilities
• Architect robust solutions that integrate Docusign with core enterprise and clinical platforms, including Epic, Cerner/Oracle Health, Veeva Vault, CTMS, Salesforce, Workday, Coupa, SAP, OnBase, and custom APIs/webhooks
• Translate HLS requirements involving HIPAA, BAAS, GxP, FDA 21 CFR Part 11, validation (IQ/OQ/PQ), auditability, identity verification (SMS accountless authentication, AES/QES), security, and controlled access into credible solution designs
• Engage and align process owners, IT and security stakeholders, legal, compliance, quality, regulatory, procurement, and executive sponsors from discovery through production deployment and downstream system reconciliation
• Lead technical discovery, architecture reviews, integration validation, RFP/RFI responses, proposals, workflow diagrams, business-process documentation, and scoped proof-of-concept (POC) activities
• Distinguish clearly supported capability, configuration, dependency, limitation, defect, and roadmap item; establish owners and customer-facing resolution plans
• Partner with Account Executives, Professional Services, Customer Success, Product, Support, Security, and Value Consulting to create a seamless buying, implementation, and expansion experience
• Create and share reusable HLS reference architectures, discovery frameworks, integration playbooks, POVs, demo assets, and enablement materials; mentor and raise the technical effectiveness of other SCs across the broader field

Requirements:

• 12+ years of related experience with a Bachelor's degree or 8 years of related experience with a Master's degree
• Experience in software engineering, enterprise presales, solution consulting, or technical advisory, including 4+ years in customer-facing enterprise roles
• Experience designing, building, and presenting complex SaaS solutions to executive, business, technical, and regulated stakeholders
• Experience building AI-native systems and leveraging generative AI frameworks to extract structured data from complex unstructured contracts
• Experience with APIs, integrations, enterprise architecture, security frameworks, HIPAA compliance, and FDA regulations
• Experience with healthcare or life-sciences domains, including regulated workflows, EHR/EMR integration, identity and access management, and audit requirements
• Experience quantifying business impact and leading customers toward a defined proof step, success criterion, owner, and date
• Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
• Experience with patient intake, consent, provider credentialing, BAA management, clinical-trial agreements, site activation, quality agreements, or regulated supplier workflows
• Experience integrating enterprise platforms such as Salesforce, ServiceNow, SAP, Oracle, Workday, Microsoft Dynamics, and content management systems
• Experience supporting strategic enterprise sales cycles, executive POVs, complex commercial scoping, and multi-phase transformation programs
• Experience mentoring SCs and creating scalable methodologies adopted across teams