Customer Success Manager

Classiq Technologies is hiring a Customer Success Manager to help customers achieve measurable success with its quantum software platform. The role guides customers from onboarding through adoption, renewals, and expansion, while collaborating with technical, product, engineering, and sales teams.

Responsibilities:

• Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
• Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
• Collaborate with technical teams to solve customer challenges and share best practices
• Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
• Serve as the customer’s voice internally, providing feedback that influences our product roadmap

Requirements:

• Technical Bachelor's degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
• Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
• Strong technical approach and ability to learn complex software tools quickly
• A proactive, curious, and collaborative mindset - passionate about quantum, innovation, and customer success
• Skilled at conflict resolution, expectation management, and consultative engagement
• Excellent verbal and written communication skills
• Experience with state-of-the-art AI tools
• Master's (M.Sc / M.B.A) is a plus
• 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech, or other advanced technology
• Knowledge or experience with quantum computing or adjacent fields is a plus
• Experience as a programmer is a plus