Remote Licensed Customer Service Representative Job Details | Foundever®

Foundever is hiring a Remote Licensed Insurance Customer Service Representative to handle inbound calls about customers’ insurance policies. The role assists with coverage, endorsements, certificates, binders, billing, and policy modifications, with new hires focused on billing inquiries while awaiting their state license.

Responsibilities:

• Handle inbound calls regarding customers' insurance policies
• You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications
• Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
• While awaiting your state license, new hires will focus solely on billing inquiries
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion

Requirements:

• Must be at least 18 years old
• High school diploma or GED equivalent required
• 1-2 years of relevant work experience
• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam
• Strong organizational skills