Senior Manager SRE Engineer - 90196449 Job Details | Amtrak

Amtrak is hiring a Senior Manager to build and lead its Site Reliability Engineering and Observability team. The role advances reliability, scalability, security, performance, and cost efficiency across critical platforms and services by embedding SRE practices and partnering with engineering, product, architecture, and operations teams.

Responsibilities:

• Team Leadership & Talent Development Build and lead a diverse team of SREs; set goals, run performance cycles, succession planning, hiring, onboarding, and skills matrices; foster a blameless, data-driven, learning culture
• Observability & Operational Intelligence Drive coverage and quality for logs, metrics, traces, synthetics, and RUM; standardize dashboards/alerts; measure alert fatigue and precision; guide AIOps/ML-assisted detection adoption. Experience in Dynatrace Observability Platform
• Automation & Toil Reduction Measure toil, prioritize automation backlogs, and scale self-service and platform capabilities (golden runbooks, reusable modules); ensure high-quality IaC and policy-as-code patterns
• SLO & Error-Budget Governance Institutionalize SLIs/SLOs and error budgets across services; review burn rates, partner with product owners on release gating and reliability trade-offs; maintain reliability scorecards
• Incident Readiness & Response Own incident management runbooks, escalation paths, and on-call health; staff and train incident commanders; lead post-incident reviews focused on systemic, automatable fixes and MTTR reduction
• Security, Risk & Compliance Embed security-by-design (zero-trust patterns, scanning, attestations), enforce least-privilege and key rotation, ensure audit evidence for change/incident/compliance workflows
• Stakeholder & Portfolio Management Publish reliability KPIs; align reliability roadmaps with product priorities; coordinate cross-team initiatives and vendor/tooling relationships; manage team budget
• Capacity, Performance & Cost Run capacity forecasting, performance testing, resilience/chaos game days; track unit economics (cost per request/service) and partner with FinOps for continuous optimization

Requirements:

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience
• 9 years of relevant work experience
• Demonstrated success in building, mentoring, and leading high-performing Observability and SRE teams, with direct management responsibility for teams of 5 or more engineers
• Proven track record of establishing and operating enterprise-scale on-call programs, incident management processes, and service reliability practices, driving measurable improvements in system availability, operational efficiency, and customer experience
• Excellent communication, stakeholder management, and cross-functional collaboration skills, with the ability to influence technical and business leaders across the organization
• Deep technical expertise in enterprise observability platforms
• Proven experience designing, implementing, and scaling Dynatrace-based observability solutions across large, complex, multi-cloud environments with a strong focus on self-service capabilities, automation, and operational excellence
• Strong grounding in SRE principles (SLIs/SLOs/error budgets), incident command, and observability platforms/APM
• Strong project management and organizational skills
• Strong expertise in cloud-native architectures, distributed systems, application performance monitoring (APM), log analytics, infrastructure observability, and automation frameworks
• Proficiency with cloud (AWS), containers/orchestration, IaC (Terraform/CDK), CI/CD with security gates, policy-as-code
• Strong technical background in cloud platforms, CI/CD pipelines, and infrastructure automation
• Experience with DevOps toolchains including Jenkins/GitHub Actions, Terraform
• Bachelor's Degree in Computer Science, Information Technology, Engineering or equivalent combination of education, training and/or relevant experience
• 11 years of relevant work experience
• 10+ years of progressive experience in Enterprise Observability, Site Reliability Engineering (SRE), DevOps, and Infrastructure Engineering, including a minimum of 4 years in a people leadership and organizational management role
• strong preference for Dynatrace
• AWS preferred