Sr. IT Business Analyst (IT/Ops)

 

The selected candidate will support enterprise application development, systems integration, and digital transformation initiatives within an Operations focused Digital environment. This role serves as a key liaison between Business and Technology teams, translating business demands into technology solutions and supporting the successful delivery of enterprise applications and operational systems.
We’re seeking a Senior IT Business Analyst who combines deep requirements expertise with strong delivery leadership. You’ll work across multiple applications and initiatives, partnering with business stakeholders, developers, architects, QA, operations, and vendors to deliver solutions that improve operational efficiency and business outcomes. You’ll also lead assigned workstreams, coordinating delivery, managing risks and dependencies, and driving organizational readiness.

 

Key Responsibilities:
Business Analysis & Requirements
Lead requirements elicitation, analysis, documentation, validation, and traceability through workshops, interviews, and discovery sessions.
Translate business needs into functional requirements, business rules, user stories, use cases, acceptance criteria, data requirements, and technical specifications.
Analyze current- and future-state processes to improve efficiency, user experience, and data quality.
Define priorities, objectives, and measurable outcomes with stakeholders; support solution design reviews and evaluate alternatives.
Conduct process assessments, feasibility studies, and cost-benefit analyses to inform decisions.
Delivery & Project Leadership
Lead digital initiatives and application workstreams; own plans, schedules, milestones, RAID logs, decisions, and action items.
Coordinate across Business, Technology, Engineering, QA, field operations, and third-party vendors.
Facilitate Agile ceremonies: backlog refinement, sprint planning, reviews, and retrospectives.
Monitor project health and proactively escalate risks and blockers.
Support release planning, deployment readiness, and operational transition.
Technical Analysis
Support new development, enhancements, integrations, and modernization efforts.
Analyze APIs, interfaces, data flows, and system dependencies; identify gaps and technical risks early.
Collaborate with architects, developers, and QA throughout the SDLC.
Testing & Quality
Support test strategy and planning; review test cases for requirements coverage.
Assist with defect triage and root cause analysis.
Coordinate UAT and stakeholder sign-off; validate delivered functionality against requirements.
Documentation & Change Enablement
Produce process flows, workflow diagrams, system documentation, decision logs, user guides, and training materials.
Communicate status, risks, and recommendations to technical and non-technical audiences, including senior leadership.
Drive training, adoption, and change management; promote standard requirements and delivery practices.

 

Required Qualifications:
7+ years of IT Business Analysis experience in enterprise application development, systems integration, or digital transformation (5+ years considered with demonstrated leadership of complex cross-functional initiatives).
Full-SDLC experience on complex software or integration projects in Agile and hybrid environments.
Expertise in business process modeling, workflow analysis, and requirements management, including user stories, use cases, acceptance criteria, and traceability artifacts.
Strong grasp of systems integration concepts: APIs, interfaces, data flows, and dependencies.
Proficiency with Azure DevOps, Jira, Confluence, or similar ALM tools.
Ability to perform data analysis and validation using SQL, reporting tools, or spreadsheets.
Excellent facilitation, communication, and stakeholder management skills; able to juggle multiple projects and priorities.
Bachelor’s degree in Business, IT, Computer Science, Engineering, or related field, or equivalent experience.

 

Strongly Preferred:
Experience as a project lead or PM for complex cross-functional technology initiatives.
CBAP, CCBA, or PMI-PBA certification.

 

Preferred:
Cloud-based application architectures and integration patterns.
GIS/mapping, operational technology (OT), drone platforms, or mobile applications.
Disposal, environmental field operations, or similar enterprise operational systems.
Agile, project management, or product ownership certifications.