Version2.ai Customer Success Manager

Givzey is a company focused on customer success, seeking a Customer Success Manager for Version2.ai. This role involves managing customer relationships to ensure successful deployment and adoption of Givzey solutions while driving customer loyalty and retention.

Responsibilities:

• Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies
• Actively document and execute renewal strategies
• Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets
• Keep ahead of industry developments and apply best practices to areas of improvement
• Review statistics and compile accurate reporting
• Keep accurate records and document customer engagements
• Build upon Customer Success procedures, policies, and standards
• Take ownership of customer requests and follow through to resolution
• Oversee and actively participate in the onboarding process in collaboration with the Onboarding Specialist

Requirements:

• Professional experience in non-profit fundraising
• Proven ability to be exceptionally resourceful
• High level of attention to detail
• Demonstrate responsiveness and follow-through
• Strong passion for Givzey's mission, and working with nonprofit organizations
• Industry experience: Frontline fundraiser, donor relations or prospect management
• Ability to work closely with functional teams internally
• Strong professional customer service skills
• Written communication skills
• Presentation skills using Canva
• Ability to present in person and via Zoom
• Independent problem solver
• Self-motivated
• Extremely detail-oriented
• Strong time management skills
• Creativity and strong critical reasoning skills
• Ability to thrive in a fast-paced, dynamic, and evolving work environment
• Willingness to step up to greater responsibility
• Strong desire to contribute to overall goals
• Minimum 1 year prior work experience in customer success