Senior Product Manager - Billing Core

gaiia is hiring a Senior Product Manager to own the product vision and strategy for its Billing & Revenue Management module. The role prioritizes customer and business needs, maintains the billing roadmap and backlog, and partners across product, engineering, finance, and customer-facing teams to deliver reliable billing solutions.

Responsibilities:

• Collaboratively define the product strategy for the Billing module with your squad, stakeholders, and leadership team
• Identify, research, and prioritize work for your team based on customer feedback, operational data, and business goals
• Use data analysis, customer interviews, and competitive research to become an expert in telecom billing and revenue management
• Ensure your team consistently tackles the most impactful items by owning and maintaining the backlog
• Develop and maintain a comprehensive product roadmap for billing, aligning it with the company's growth goals and customer needs
• Lead the formulation and execution of the product strategy, ensuring the billing module meets customer needs while achieving operational efficiency
• Collaborate with Customer Success, Sales, and Implementation teams to understand billing pain points and translate them into product improvements
• Understand the technical implications of billing architecture decisions and communicate trade-offs clearly to stakeholders
• Dive deep into billing edge cases, payment workflows, and tax compliance requirements to design robust solutions
• Design solutions that reduce manual effort, minimize billing errors, and accelerate time-to-value for customers

Requirements:

• Experience with medium to large web application SaaS (B2B or B2C)
• A contagious passion for digital products and product management
• A background in accounting or finance, and a strong interest in billing systems, payment processing, and financial operations
• Proficient in human-centered design principles, committed to developing solutions that meet technical demands while effectively addressing user needs
• Curiosity about the latest news related to your product and the industry
• Proficiency in English communication; ability to articulate vision and ideas clearly
• A collaborative spirit and effective teamwork skills with various stakeholders
• Ability to understand and articulate technological challenges and decisions
• Innate leadership qualities to guide your team to success
• Strong analytical skills to assess business rules, edge cases, and process improvements
• Comfort working with complex domain logic. You enjoy untangling how things work under the hood
• Ability to foster relationships with customers and understand their operational challenges
• At least 5+ years in a Product Management role
• Grasp of how your product impacts the company's business strategy and revenue
• Competency in using both qualitative and quantitative data to shape your strategic vision
• Strong communication skills, ensuring alignment across teams like design, product, engineering, sales, and customer success
• Familiarity with flexible agile team processes
• Ability to reason about complex business logic (e.g rating, charging, invoicing, proration, credits, and adjustments)
• Hands-on experience in accounting, finance, or financial operations (e.g. public accounting, controllership, revenue accounting, FP&A), before or alongside your product career
• Working knowledge of accounting fundamentals: general ledger, double-entry bookkeeping, accounts receivable, revenue recognition (ASC 606 / IFRS 15), and month-end close
• Ability to speak the language of finance teams and turn their reconciliation, audit, and reporting needs into clear product requirements
• Experience defining and validating financial and regulatory reports (e.g. A/R aging, revenue, tax, and reconciliation reports), and comfort working with data directly (SQL or similar) to check that the numbers tie out
• Demonstrated experience using AI tools (Claude, ChatGPT, Copilot, Cursor, or similar) as a core part of your workflow for research, analysis, scoping, prototyping and problem-solving
• Ability to build and iterate on personal AI-powered workflows that compound your productivity over time
• Comfortable using AI coding assistants to extract insights from data, prototype solutions, or accelerate technical and product discovery
• French is a bonus
• Experience with B2B software, especially in billing, payments, accounting, FinTech, or revenue management
• CPA designation (or equivalent, such as CA, CMA, CGA, or ACCA)
• Solid understanding of how billing systems, payment gateways, and tax engines work
• Commitment to learning about telecom-specific billing patterns and emerging industry solutions