Information Technology Project Manager

Spring Education Group is hiring an IT Project Manager to lead technology projects from planning through go-live and handoff to IT operations. The role manages acquisition integrations, data migrations, platform rollouts, infrastructure upgrades, service desk improvements, and coordination with internal stakeholders and vendors.

Responsibilities:

• Lead IT projects from initiation through completion: define scope, develop schedules and budgets, coordinate resources, and track milestones
• Select and adapt Agile, Scrum, Waterfall, Kanban, PRINCE2, or hybrid delivery methods to fit each project and team
• Maintain project plans, status reports, decision records, and RAID logs documenting risks, assumptions, issues, and dependencies
• Manage multiple concurrent projects and help IT leadership prioritize the project portfolio
• Lead the IT workstream for acquisitions and divestitures, from due diligence and Day 1 readiness through full integration
• Assess acquired schools’ systems, contracts, and security posture, and develop integration roadmaps
• Coordinate identity, email, device, network, and application cutovers while minimizing disruption to students, families, and employees
• Oversee data mapping, cleansing, validation, test loads, and migration cutovers
• Establish reconciliation and sign-off criteria with data owners and maintain rollback plans
• Protect sensitive student, employee, and financial data throughout each migration
• Manage Google Workspace and Microsoft 365 projects, including tenant consolidations, migrations, licensing changes, and new service rollouts
• Lead ServiceNow projects involving new modules, workflows, service catalogs, and integrations in partnership with the platform team
• Coordinate site build-outs, wide area network and local area network (WAN/LAN) upgrades, Wi-Fi improvements, firewall changes, and circuit transitions
• Build regulatory, privacy, and security requirements into project plans from the start
• Partner with security and compliance teams on risk assessments, vendor reviews, and audit evidence
• Follow change management processes and complete required documentation before go-live
• Serve as the primary project contact for sponsors, school leaders, and business teams, communicating progress, risks, and decisions clearly
• Manage vendors and implementation partners against statements of work, schedules, and budgets
• Coordinate communication and training so end users are prepared for new systems and processes
• Partner with the service desk to prepare for each launch, including ticket categories, routing, service level agreements (SLAs), knowledge articles, and staffing
• Use incident, request, and problem trends to identify and scope improvement projects
• Lead service desk improvements, including self-service portals, catalog redesigns, automation, and processes aligned with the Information Technology Infrastructure Library (ITIL) framework

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience
• At least five years of experience managing IT projects, including multiple projects running concurrently
• Hands-on experience using more than one project management methodology, such as Agile/Scrum, Waterfall, Kanban, or hybrid approaches, with sound judgment about when to use each
• Demonstrated delivery of at least one large data migration or system cutover
• Working knowledge of Google Workspace and Microsoft 365 administration concepts, licensing, and migration paths
• Solid understanding of network infrastructure fundamentals, including LAN/WAN, Wi-Fi, firewalls, virtual private networks (VPNs), and internet service provider (ISP) circuits
• Experience with project tracking tools such as Smartsheet, Jira, Microsoft Project, Asana, or ServiceNow Strategic Portfolio Management (SPM)
• Strong written and verbal communication skills, including reporting project status and risks to senior leadership
• At least two years working in or closely with an IT service desk, with a working understanding of incident, request, problem, and change management
• Ability to manage vendors, contracts, and budgets
• Experience delivering projects under privacy, security, accessibility, or regulatory frameworks is a significant plus, including one or more of the following:
• Student and child privacy: Family Educational Rights and Privacy Act (FERPA), Children's Online Privacy Protection Act (COPPA), and state student data privacy laws such as California's Student Online Personal Information Protection Act (SOPIPA)
• Consumer privacy: California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA) and, where relevant, the General Data Protection Regulation (GDPR)
• Payment and security: Payment Card Industry Data Security Standard (PCI DSS), SOC 2, NIST Cybersecurity Framework (NIST CSF), CIS Controls, or ISO 27001
• Accessibility: Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 AA for systems used by students and families
• Audit readiness: gathering evidence, supporting internal and external audits, and addressing audit findings
• IT integration for mergers and acquisitions, ideally within organizations operating across multiple sites or brands
• ServiceNow IT Service Management (ITSM), including leading platform implementation projects
• Tenant-to-tenant migrations in Google Workspace or Microsoft 365, or migrations between the two platforms
• Identity and access projects involving Microsoft Entra ID/Azure AD, Okta, Google identity, or single sign-on (SSO)
• Experience in K–12, higher education, or other organizations with multiple campuses
• Certifications such as PMP, PgMP, PMI-ACP, CSM/PSM, PRINCE2, or ITIL 4 Foundation