Senior Lead Business Analyst

Majesco provides SaaS solutions for insurance and pension markets. The Senior Lead Business Analyst, Loss Control leads customer implementations of its Loss Control platform, translating business needs into requirements, solution designs, and configuration direction while guiding delivery from discovery through go-live.

Responsibilities:

• Lead discovery sessions with customers to understand their loss control, inspection, premium audit, and underwriting workflows, and document current and future state processes
• Translate business needs into clear requirements, user stories, acceptance criteria, process flows, and functional specifications that configuration and development teams can build from without rework
• Identify missing use cases, edge cases, and open questions early, and drive them to resolution so projects move forward without hidden unknowns
• Own scope at the requirement level: trace each requirement from the SOW through solution design, flag deviations, and resolve them with the Project Manager through the right path, whether absorbing, a change order, or escalation
• Design and direct configuration of the Majesco Loss Control platform, and define requirements for integrations, data migration, and reporting with technical teams
• Plan and support testing, including test scenarios and User Acceptance Testing (UAT), and confirm delivered solutions meet requirements before go-live
• Turn delivered functionality into clear, easy-to-follow documentation and training materials for customer end users
• Spot unmet customer needs during delivery and bring them to Services leadership, Product Management, and Sales as expansion opportunities
• Mentor and review the work of other business analysts, and build expert command of the platform, including advanced configuration certification

Requirements:

• 7+ years of business analysis experience, including 3+ years as a Senior or Lead Business Analyst on enterprise software implementations
• Knowledge of P&C insurance operations, including underwriting, loss control, risk inspection, or premium audit
• Strong experience gathering and documenting requirements, writing user stories and acceptance criteria, mapping processes, and writing functional specifications
• Experience configuring, or directing the configuration of, a highly configurable SaaS platform
• Working knowledge of REST (Representational State Transfer) and SOAP (Simple Object Access Protocol) web services and the role they play in integrations and software delivery
• An understanding of relational database concepts and data mapping
• Experience in a professional services or client-facing delivery environment, including tracking time against project budgets
• Strong written and verbal communication, facilitation, and conflict resolution skills, with the confidence to lead customer discussions, challenge assumptions, and hold scope
• Excellent organization, time management, and follow-up across multiple concurrent projects, with the ability to work independently
• Bachelor's degree in information technology, business, or a related field, or an equivalent combination of education and experience
• preferably in insurance
• Commercial lines underwriting, risk engineering, or loss control field operations
• Survey vendor management, inspection ordering, or premium audit workflows
• Insurance carrier implementations, including replacing a legacy or competing system
• Data migration, field mapping, and data validation
• SaaS platforms built on .NET
• Requirements traceability, scope management, or change control practices
• Experience with Jira, Confluence, Azure DevOps, SharePoint, or similar tools
• AI-assisted business analysis, workflow automation, or insurance digital transformation
• Industry or professional designations such as CPCU (Chartered Property Casualty Underwriter), AINS (Associate in General Insurance), or CBAP (Certified Business Analysis Professional)