Product Manager, Therapy Services Operations

Vantive is hiring a Product Manager, Therapy Services Operations to support strategic initiatives for digital-enabled Success Services. The role manages cross-functional project execution, launch readiness, service scale-up, and the transition of offerings into sustainable operations.

Responsibilities:

• Manage cross-functional programs that support Success Services innovation, pilot execution, launch preparation, and scale-up activities
• Develop and maintain detailed project plans, timelines, risk registers, issue logs, and stakeholder communications
• Coordinate activities across global and regional teams to ensure alignment and timely execution of program milestones
• Support governance processes, leadership reviews, and decision-making forums through preparation of program updates and recommendations
• Track progress against objectives and escalate risks, dependencies, and resource constraints as needed
• Support operational readiness planning for new service launches and market expansions
• Coordinate the development of launch playbooks, implementation frameworks, training materials, operational procedures, and support documentation in partnership with service teams and customer success
• Partner with regional stakeholders to facilitate service deployment and adoption while maintaining alignment with global standards
• Monitor launch performance and gather feedback to identify opportunities for process improvement and optimization
• Help standardize operational workflows and best practices to enable scalable service delivery
• Develop and maintain processes supporting service lifecycle management, enhancements, governance, issue resolution, and operational support
• Coordinate transition activities from development and launch teams into ongoing operational ownership
• Support prioritization and management of post-launch enhancements and continuous improvement initiatives
• Facilitate cross-functional collaboration to ensure operational, technical, and business requirements are appropriately addressed
• Develop and maintain dashboards, KPIs, and reporting mechanisms to monitor service performance, adoption, operational effectiveness, and customer outcomes
• Analyze program and operational data to identify trends, risks, and improvement opportunities
• Support business case development, impact assessments, and value measurement activities
• Drive continuous improvement efforts that enhance scalability, efficiency, and customer experience
• Build strong working relationships across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams
• Facilitate cross-functional meetings, working sessions, and stakeholder communications
• Promote operational discipline, transparency, and execution excellence across initiatives

Requirements:

• Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field
• 5+ years of experience in project management, product operations, digital health, service operations, or related functions
• Demonstrated experience leading complex cross-functional programs in a global environment
• Experience launching and scaling products, services, or customer success programs
• Strong understanding of operational processes, governance, and organizational design
• Excellent stakeholder management, communication, and influencing skills
• Strong analytical, problem-solving, and project management capabilities
• Experience in healthcare, medical devices, digital health, or connected care solutions
• Experience developing operating models and sustaining product organizations
• Knowledge of Agile, Product Management, and Change Management methodologies
• PMP, PgMP, Agile, Scrum, or equivalent certification preferred
• Experience working with globally distributed teams and regional markets