Digital Marketing Account Manager (Marketing Consultant)

DealerSmart is a digital marketing agency serving car dealerships. The Digital Marketing Account Manager (Marketing Consultant) manages client relationships and projects, coaches clients on lead management, reviews progress, and supports retention and account growth.

Responsibilities:

• Managing up to 35 clients, serving as the primary point of contact via email, call, text, and video meetings
• Maintaining and building client relationships based on high quality service, expectation setting and coaching
• Managing the entire client life cycle, including kick off calls, launch calls, check ins, billing, and offboarding calls
• Collecting client feedback and passing it along to the team to drive constant improvement
• Coaching our clients and their sales teams, making sure they are managing & following up with leads and scheduling & confirming appointments
• Working closely with the Fulfillment team
• Upselling and asking for referrals and testimonials from clients

Requirements:

• Positive attitude and mindset is most important - you hold yourself accountable to the highest standards
• Exceptional interpersonal, verbal, and written communication
• Driven and confident with coaching others and setting expectations
• Strong attention to detail, time management and organizational skills
• Basic knowledge of digital advertising, with a keen interest to learn more
• Proven project management skills with an emphasis on quality control
• Self Starter - you are 100% comfortable working remotely and meeting deadlines without direct supervision
• Team Player - You are able to collaborate with a small team, ask for help when needed and delegate tasks
• Coachable - you are excited to participate in ongoing training and constantly pushing yourself to get better everyday
• Proactive - you strive to be ahead of the problem, instead of just waiting for the problem to arise
• Data Driven - you are able to use data to diagnose client problems and deliver accurate solutions
• Must have experience in a management position at a car dealership, or as an account manager for a digital marketing agency or coaching business
• At least 2 years of digital marketing / social media marketing agency experience
• At least 2 years of automotive experience